Regional Manager

State of Indiana•Evansville, IN

About The Position

The Regional Manager serves as the senior operational leader for the Division of Family Resources (DFR) Vanderburgh Region (Region 7), providing strategic direction, performance oversight, and leadership support to local offices. This position ensures high-quality service delivery, program accuracy, timeliness, compliance, and workforce effectiveness while advancing agency goals and statewide initiatives. The Regional Manager partners with Central Office leadership, Human Resources, vendor partners, and community stakeholders to drive continuous improvement, develop regional leaders, and ensure operational excellence across the region. The Division of Family Resources, within the Family and Social Services Administration, establishes eligibility for Medicaid, Supplemental Nutrition Assistance Program, and Temporary Assistance for Needy Families benefits. It also manages timely and accurate SNAP and TANF benefit delivery and provides employment and training services to some recipients. Its overarching focus is supporting and preserving families by emphasizing self-sufficiency and personal responsibility. This role may directly supervise one or more staff members. It is exempt from overtime compensation; additional work hours may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours per pay period without additional compensation and must report at least 75 hours per pay period of work and/or paid leave to receive their base biweekly salary. The role may be performed with or without reasonable accommodation.

Requirements

Extensive knowledge of agency and/or organizational programs and business practices.
Extensive knowledge of state programs and resources, public policy, and program evaluation.
Ability to develop and/or measure program outcomes.
Ability to create and maintain strong working relationships with key public and private government and business leaders.
Ability to identify problems, determine the accuracy and relevance of information, use sound judgment to generate and evaluate alternatives, and make recommendations.
Ability to work with internal and external customers to assess needs, provide assistance, resolve problems, and satisfy expectations.
Outstanding interpersonal skills, including the ability to build relationships, establish credibility, and influence leaders at all levels.
Ability to make sound, well-informed, objective decisions while anticipating their impact and implications.
A degree is not required; experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Review and evaluate regional effectiveness, goal determination, and strategic planning, and make recommendations for improvement.
Develop and coordinate plans, policies, resources, mission, goals, vision, and expectations for the assigned region.
Provide guidance to agencies and the public regarding applicable laws and rules.
Supervise subordinate personnel, including hiring, determining workloads, delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary action.
Monitor the regional budget, including revenues, expenditures, and budget projections.
Communicate with news and other media and respond to media questions or requests appropriately.
Coordinate with other government officials on planning issues, including federal and state agency directors.
Coordinate, review, and evaluate the use of appropriate controls and standards for the region.
Partner with Central Office leadership, Human Resources, vendor partners, and community stakeholders to drive continuous improvement, develop regional leaders, and support operational excellence.

Benefits

Three medical plan options, including prescription drug coverage, plus vision and dental plans
Wellness Rewards Program with gift card rewards for completing wellness activities
Health savings account with a biweekly state contribution
Deferred compensation 457(b) account with employer match
Two fully funded pension plan options
Leave policies, including paid New Parent Leave, paid Childbirth Recovery Leave for eligible mothers, community service leave, and combined paid vacation, personal, and sick leave
12 paid holidays, or 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program with covered behavioral health visits
Eligibility as a qualified employer for the Public Service Loan Forgiveness Program
Free parking for most positions
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