Regional Quality Manager

The Walsh Group - Walsh Construction & Archer Western•Boston, MA

9d•$162,000 - $240,000

About The Position

The Regional Quality Manager develops, implements, and leads quality operations within one or more business groups. The role leads continuous improvement and risk management strategy through effective implementation of the Quality Management System (QMS), with the goal of improving profitability. The position supports Walsh’s New England teams and requires travel within the area or region served. The manager coordinates quality programming with clients, business group operations managers, service providers, and project managers; establishes and monitors KPIs; promotes quality and training; and provides leadership, mentoring, and career development for quality staff. The role also supports staffing and succession planning, audits project and area quality programs, helps maintain and improve the QMS and standardized procedures, and contributes to company-wide quality initiatives. The position is responsible for risk management strategy and mega-project start-up, including project management planning documents, documentation setup, and initial partnering efforts. It also supports project pursuits through proposal writing, quality cost estimation, and contractual risk management, while maintaining stakeholder relationships to support project partnering and issue resolution.

Requirements

Bachelor’s degree in an AEC program or equivalent related field experience.
At least 15 years of experience in AEC, including at least 10 years of QA/QC leadership.
Proficient public speaking, presentation, and training skills.
Excellent communication, critical thinking, and problem-solving skills, and the ability to prioritize, organize, and manage time.
Travel within the area or region served is required.

Nice To Haves

Construction Industry Association certification in Organizational Management, Auditing, and/or Training.
Professional registration in an AEC field.

Responsibilities

Coordinate with clients, Business Group Operations Managers, service providers, and Project Managers to ensure seamless application of quality programming across the region or business groups.
Establish, monitor, and report on KPIs for business groups and project teams; analyze trends, recommend improvement strategies, and share lessons learned to reduce repetitive rework.
Promote quality in alignment with corporate strategy and support project implementation plans and training.
Lead staff development, recruitment and staffing strategy, succession planning, and training; mentor and coach QC Managers at all levels.
Help business group leaders and their Program, Area, and Operations Managers establish project quality staffing requirements and identify or develop qualified project quality personnel.
Audit project and area quality programs using the Project QC Evaluation and other tools, and provide feedback on major QIRs, project team relationships, owner and client perceptions, and recurring quality non-conformances.
Assist the Division Director with QMS updates and audits, and establish, implement, and maintain standardized quality processes and operating procedures.
Contribute to company-wide and cross-division quality initiatives, lesson sharing, and continuous improvement.
Develop and implement risk management strategies that improve profitability by reducing risk and improving efficiency through process management and risk mitigation.
Lead mega-project start-up, including project management planning documents, documentation setup, and initial partnering efforts.
Support project pursuits through proposal write-ups, quality cost estimation, and contractual risk management.
Maintain relationships with owners, clients, subcontractors, design partners, and stakeholders to support project partnering and issue resolution.
Coordinate initial project quality training and partnering efforts.