Regional Property Operations Supervisor Region 2

Abode•San Jose, CA

34d•Hybrid

About The Position

Abode Property Management, a leading nonprofit dedicated to ending homelessness in the Bay Area, is seeking a Regional Property Operations Supervisor for Region 2. This role will oversee supportive housing communities across Santa Cruz, Santa Clara, and San Mateo Counties, and South Bay Subregions. Abode's mission is to solve homelessness through housing and supportive services, utilizing the Housing First model to provide individualized support. Joining Abode means becoming part of a team committed to creating meaningful change and lasting housing stability. The company values dignity, smart risks, transparency, solving for today and tomorrow, and sparking each other's strengths. Abode fosters a diverse culture, with people of color making up nearly 70% of its workforce, and strives to recruit and retain employees from all backgrounds.

Requirements

High school diploma or equivalent (GED) required.
Minimum of 3 years' experience as a property supervisor in affordable or supportive housing.
3 years' experience in direct oversight of a lease-up, acquisition rehabilitation, or affordable housing capital improvement projects.
Current tax credit certification, CPO/COS or IREM/NCHM designation, or the ability to obtain within 6 months of employment.
Reliable transportation or access to a vehicle is required to work in an office, attend in-person meetings, and offsite events.
Excellent verbal & written communication, organizational, interpersonal, supervisory, and time management skills.
Strong analytical and problem-solving skills with meticulous attention to detail.
Ability to work independently and collaboratively with teams.
Ability to analyze and prioritize complex situations, policies and procedures, laws, regulations, and exercise good judgment while completing required duties.
Thorough knowledge of fair housing and tenant-related laws.
Proficiency in Microsoft Office programs, systems, platforms, Smartsheet, and Yardi or other Property Management software.
Ability to learn and use required mobile devices and business-related applications.
Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts with integrity; respect for confidentiality.
Ability to work with diverse populations, including people with various disabilities.

Nice To Haves

Current Real Estate License (preferred)
Knowledge of affordable housing regulations, including, but not limited to HUD, Low Income Housing Tax Credits (LIHTC), Ta-Exempt Bonds, HOME, CDBG, SHP, HCD, CHRP, CHFA, MHSA, and AHP.
Ability to speak, read and write a second language such as Spanish, Vietnamese, Tagalog, or Mandarin/Cantonese preferred.

Responsibilities

Directly supervise, coach, and develop Resident Relations Managers (RRMs) across assigned properties.
Establish clear expectations for resident engagement, lease enforcement, and housing retention practices.
Conduct regular 1:1 meetings, performance evaluations, and development planning.
Support hiring, onboarding, training, and progressive discipline in collaboration with HR.
Monitor overtime, review, and approve timecards and arrange for staff coverage as needed.
Ensure staff maintain professional, trauma-informed, and culturally responsive interactions with residents.
Promote a service-oriented culture aligned with housing best practices.
Lead regular regional portfolio meetings with RRMs and reinforce cross-team collaboration.
Model leadership behaviors aligned with APM’s expectations: approachability, accountability, and solution-oriented problem solving.
Engage with external stakeholders (city, county, partners) as needed.
Ensure consistent implementation of Property Operations HUB policies, SOPs, and service standards.
Oversee site-level operations including resident relations and issue resolution, lease enforcement and compliance with house rules, and coordination of unit readiness and turnover.
Monitor operational performance across properties according to key performance indicators (KPIs) and identify risks impacting housing stability or site operations.
Conduct regular site visits focused on property conditions, staff effectiveness, and resident experience.
Drive housing retention strategies across the region in collaboration with RRMs and service providers.
Monitor trends related to evictions, notices, behavioral lease violations, and resident escalations or grievances.
Partner with supportive services teams and other service providers to stabilize residents and reduce displacement.
Ensure consistent and equitable application of lease enforcement practices.
Support Regional Director in achieving key performance indicators, including housing retention rates, occupancy readiness, work order coordination effectiveness, resident satisfaction and complaint resolution timelines.
Analyze operational data and trends to inform decision-making.
Hold RRMs accountable for performance outcomes tied to resident relations and site operations.
Collaborate with centralized HUBs to ensure operational alignment with the Occupancy and Leasing HUB, Recertification HUB, Rent and Revenue Management HUB, and Facilities and Maintenance HUB.
Review Yardi data for accuracy/marketing/occupancy reports/housing retention/demographic reports at regular intervals.
Monitor and provide oversight to ensure compliance with marketing plans, selection criteria, Fair Housing and Landlord/Tenant Laws, VAWA, request for accommodations/modifications, grievance procedures, loan agreements and/or regulatory agreements.
Oversee collaborative efforts at the site-level during property transitions, new lease-ups, property acquisitions, and rehabilitation projects.
Collaborate in the development of annual operating and capital budgets, support adherence to approved operating budgets through oversight and approval of site-level expenditures and review of invoices tied to property operations.
Monitor the approved operating budget and report on variances with staff.
Oversee the preparation of financial, occupancy and management reports.
Recommend measures to improve the fiscal performance of properties, better serve the residents, and/or preserve the physical integrity of the properties.
Partner with Finance and Rent & Revenue teams on variance awareness.
Ensure alignment between work completed and vendor payments in coordination with Facilities.
Conduct routine inspections at least twice monthly to ensure properties are safe, clean, and well-maintained.
Identify and escalate capital needs and operational risks.
Support long-term asset preservation through proactive issue identification and the creation of workout action plans.
Participate in after-hours emergency response rotation as required.
Support onboarding new properties into the centralized structure.
Contribute to continuous improvement of policies, SOPs, and operational workflows.
Attend and complete all required agency training, meetings, and professional development sessions.
Demonstrate application of training content to support compliance, operational consistency, and performance expectations.
Engage with community stakeholders such as police, fire, city, county, and other non-profits to enhance the mission of Abode.
Perform other duties as assigned.

Benefits

Competitive Pay: $100,000-$110,000.00 (DOE)
Hybrid Work Arrangement
PTO: 19 days per year, increasing with tenure
Holidays: 12 paid holidays per year
Health & Wellness: 100% medical, dental and vision coverage options for employees
Employer subsidized options for dependent health care.
Legal and financial services and more through our Employee Assistance Program (EAP)
Mental health care service provided by Teledoc
Flexible Spending Account (FSA)
Commuter Health care
Dependent care
Retirement Plan: 403(b) w/ employer match & contribution programs