Regional Manager
About The Position
Mountain States Properties is seeking a Regional Property Manager to enhance property performance and drive net operating income (NOI) across a multi-family and commercial property portfolio. Based out of Salt Lake City, Utah, the role oversees properties in Utah and Nevada and requires 75% travel to portfolio locations. The Regional Property Manager owns portfolio success by championing operational excellence, expanding revenue, improving efficiencies, and mentoring Property Managers and on-site teams. Mountain States Properties is a locally owned real estate management and development company based in Logan, Utah. Its central office and experienced teams manage and lease upscale multi-family apartments and commercial spaces across Utah, Nevada, and Idaho. The company emphasizes continuous training, mentorship, and professional growth, and values excellence, kindness, hard work, humility, and honesty. The position oversees financial performance, budgets, reporting, leasing strategy, team development, operational standards, resident experience, and regulatory compliance. Responsibilities are not all-encompassing and may change as organizational needs evolve.
Requirements
- Strong proficiency in multi-family financial statement analysis, budgeting, expense control, and proactive NOI optimization.
- Ability to train, develop, and lead high-performing operational teams.
- Exceptional written and verbal communication skills across corporate and property-level interactions.
- Adaptable problem-solving, strong organizational skills, and ability to manage competing priorities.
- Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
- 5–10+ years of multi-family property management experience at Property Manager, Assistant Property Manager, or Regional level.
- Proven track record of direct leadership and team development in multi-site management settings.
- Ability to stand or sit for extended periods of time.
Nice To Haves
- Proficiency in Entrata or comparable property management software platforms; Entrata is preferred.
- Certified Property Manager (CPM) or similar industry accreditation.
- Strong familiarity with Entrata software.
Responsibilities
- Identify and execute strategies to increase rental rates, minimize vacancy loss, introduce ancillary revenue programs, and negotiate vendor contracts to improve operating margins and NOI.
- Oversee the development and management of annual operating budgets for each property and maintain accountability for revenue targets and expense control.
- Monitor revenue trends and monthly financial statements against budgets, and implement corrective strategies to address variances and improve yield.
- Prepare and present monthly and quarterly financial, budget, and operational performance reports to executive leadership.
- Collaborate with leasing teams on marketing and leasing strategies to increase qualified traffic, lease conversions, occupancy, and revenue.
- Lead role-specific operational training and ongoing professional development for Property Managers and on-site staff.
- Mentor Property Managers in revenue management, lease execution, resident retention, expense management, and team leadership.
- Foster a high-performance culture grounded in company values and align property operations with those values.
- Conduct team check-ins, establish measurable goals, and resolve team conflicts to support alignment and retention.
- Direct and support property teams to meet or exceed KPIs, including occupancy, renewal rates, collections, and turnaround times.
- Improve efficiency across leasing, revenue collection, maintenance scheduling, unit turns, and customer support.
- Serve as the corporate point of contact for resident escalations beyond the local property level and resolve complex resident matters professionally.
- Establish and reinforce customer service standards to improve resident satisfaction and retention.
- Monitor online reviews, customer feedback, and service metrics to identify operational training needs and improve resident experiences.
- Ensure compliance with Fair Housing Laws, local landlord-tenant regulations, and applicable housing laws.
- Review lease agreements, vendor contracts, and legal documents for accuracy and regulatory compliance.
- Track legal and regulatory updates and conduct training to keep on-site teams informed and compliant.
Benefits
- Continuous training, mentorship, and professional growth opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
