Regional Property Manager

MMS Group • Philadelphia, PA

1d • $100,000 - $115,000

About The Position

The Regional Property Manager (RPM) is a strategic leader responsible for the performance, growth, and culture of a portfolio of properties. Reporting to the Director of Operations and President, the RPM ensures operational excellence, drives net operating income (NOI) performance, and builds high-performing teams through coaching, mentorship, and accountability. The role includes preparing and monitoring budgets, reporting on activities and fiscal status, monitoring operating practices and procedures, and recommending changes to promote efficiency. The RPM guides Community Managers and site teams in delivering exceptional resident experiences while developing talent for future growth.

The RPM oversees operational, strategic, and financial performance across multiple properties. This includes monitoring collections, vacancy, delinquency, and loss; supporting budgets and revenue growth; conducting site inspections; reviewing financial and operational reports; managing purchasing compliance; coordinating emergency response; and implementing company initiatives. The RPM also oversees resident escalations and legal matters, promotes safety and building standards, and partners with senior leadership on contracts, capital expenditure planning, and major initiatives.

The role provides ongoing coaching and development to Community Managers and site teams, supports onboarding and training, conducts interviews and performance evaluations, and coordinates staffing, schedules, timecards, and leave requests. The position requires at least five years of Community Manager experience, knowledge of property operations and applicable laws, strong leadership and administrative abilities, proficiency with property-management technology, and the ability to travel and respond to emergencies. A valid driver’s license, insured personal vehicle, personal cell phone, and residence within a short drive of at least one assigned portfolio asset are required. CAM, CAPS, or related credentials and a bachelor’s degree in business, management, or a related field are preferred.

Requirements

• At least 5 years of Community Manager experience.
• Internal candidates must demonstrate proven performance within their current portfolio or property.
• Highly detail-oriented, self-starting, and able to follow through effectively.
• Knowledge of company management policies, property-management operations, and relevant local and state laws, including Fair Housing and Landlord-Tenant Law.
• Ability to make informed decisions regarding legal escalations in accordance with company policies.
• Basic understanding of building maintenance, fire safety, and liability reduction.
• Ability to manage multiple properties, including portfolios across multiple states.
• Strong organizational, administrative, and office-management skills.
• Effective supervisory and leadership skills.
• Proficiency with property-management software and technology platforms.
• Ability to maintain required records, including tenant files, reports, and operational documentation.
• Strong verbal and written communication skills.
• Ability to prepare accurate reports, records, and financial documentation.
• Ability to build and maintain strong working relationships with peers, leadership, residents, vendors, and community partners.
• Valid driver’s license and insured personal vehicle required.
• Personal cell phone required for communication with teams and leadership.
• Willingness to work weekends or after hours during emergencies or escalated issues.
• Ability to travel out of state and stay overnight when needed.
• Professional appearance and demeanor.
• Must live within a short driving distance of at least one asset in the assigned portfolio.

Nice To Haves

• CAM, CAPS, or related credentials.
• Bachelor’s degree in business, management, or a related field.

Responsibilities

• Monitor collections, vacancy, and loss reports and ensure delinquency procedures and evictions are completed promptly across the portfolio.
• Review and enhance operational, personnel, and departmental policies to improve efficiency and service quality.
• Assist in preparing and reviewing annual budgets for assigned properties.
• Maximize revenue by using approved marketing plans and recommending rent growth opportunities.
• Conduct monthly and quarterly site inspections using HappyCo and submit reports to senior leadership on time.
• Oversee marketing strategies to drive occupancy and recommend rent adjustments based on market conditions.
• Manage emergency on-call schedules and follow up to ensure appropriate responses and handling.
• Ensure the accuracy of monthly reports, including asset performance, occupancy, and financial results.
• Maintain a 50% average make-ready percentage, develop action plans for shortfalls, and notify senior leadership when risks arise.
• Ensure rentable inventory is available to support occupancy growth.
• Review and approve purchase orders and ensure compliance and proper approvals before expenses occur.
• Implement strategic initiatives aligned with company KPIs and operational goals.
• Monitor team task-management systems such as Monday.com.
• Partner with senior leadership on contract negotiations, capital expenditure planning, and major operational initiatives.
• Ensure residents receive consistent, high-quality service through effective processes and community partnerships.
• Oversee escalated resident issues, lease terminations, grievances, and legal matters in compliance with policy and law.
• Promote safety and building standards by ensuring preventative maintenance and emergency procedures are carried out effectively.
• Support additional operational needs as required.
• Mentor and develop Community Managers and site teams through ongoing coaching, feedback, and guidance.
• Support professional development, succession planning, and continuous learning.
• Conduct interviews, property inspections, and performance evaluations; establish growth plans, set expectations, address performance gaps, and document actions.
• Foster collaboration, empowerment, and engagement in alignment with company values.
• Ensure new hires receive thorough onboarding, training, and support with core technologies.
• Review and approve timecards, leave requests, and staffing schedules to maintain proper coverage.
• Coordinate staffing to ensure properties are adequately and efficiently supported.

Benefits

• 12 paid holidays, plus a Celebrate YOU Day.
• Up to 12 days of PTO in the first year, including vacation, personal, and sick time, with accrual increasing with tenure.
• Medical, dental, and vision plans for employees and their families, starting the first of the month after 60 days of employment.
• Company-paid Health Reimbursement Account.
• Company-paid life insurance and Long-Term Disability coverage.
• 401(k) with a company match of $0.20 for every $1 saved, on up to 5% of pay.
• Paid maternity, adoption, and parental leave after 2 years of service.
• Paid bereavement leave.
• Company-paid certifications and licensing.
• Complimentary access to GoldOller community amenities, including pools, fitness centers, and wellness classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed