Regional Property Manager

AION•Pittsburgh, PA

About The Position

Under the direction of the Vice President of Property Operations and President, the Regional Property Manager is responsible for all operations of an apartment portfolio. The role emphasizes optimizing revenue and NOI, preserving property assets, creating and enforcing efficient operating policies, developing team members, and fostering a positive work environment. The Regional Property Manager oversees financial performance, budgeting, revenue and rent strategies, marketing and leasing, property service operations, administration, compliance, and personnel development. The position also supports property acquisitions and dispositions, feasibility studies, owner relationships, and initiatives to increase property value.

Requirements

BA or BS degree or CPM designation.
Five years of multi-site experience.
Three years of direct supervision of management staff of three or more.
Excellent knowledge of eviction law, Fair Housing, and other legal issues affecting property management.
Strong computer skills, including Microsoft Word, Excel, and Outlook.
Proficiency in at least one of MRI, RealPage, or YARDI.
Strong written and verbal communication skills.
Ability to walk apartments and grounds, including steps and stairs.
Ability to occasionally lift 20 pounds or less.
Valid driver’s license.

Responsibilities

Manage portfolio financial performance by creating and achieving annual operating budgets, controlling expenses, and analyzing monthly profit and loss statements to develop improvement strategies.
Set budget guidelines for income and expense benchmarks, turnover costs, staffing levels, rent increases, and other operating strategies.
Monitor revenue plans, delinquencies, deposit procedures, resident reimbursements, and payable processing; recommend actions in the company’s best interest.
Review turnover damage assessments, turnover costs, and fees for security deposit statements.
Recommend capital improvements and deferred maintenance, and ensure projects are completed on time and within budget.
Approve property invoices and ensure property checks are issued correctly.
Review delinquency reports weekly, coach Property Managers on rent collection actions, provide training, and monitor collection filings with attorneys and FCO/Better NOI.
Prepare accurate and timely reports, analyses, and budgets, and convey information to owners.
Review AME and Monthly Accrual checklists and ensure compliance with processes.
Support Business Managers with RealPage questions and ensure invoices are processed and approved promptly in RealPage.
Review weekly or bi-weekly marketing surveys and verify their accuracy.
Develop and implement sales, marketing, rent renewal, and leasing strategies to maximize rents and occupancy.
Monitor leasing activity and market rates; review proposed rent increases and market rents at least monthly and advise Property Managers on pricing strategies.
Lead lease-up efforts with support from the Marketing Strategist and maintain knowledge of markets, rents, trends, and demographics.
Support leasing and property staff in sustaining an average shop score of at least 85%.
Monitor Craigslist, Vis-Call, and other marketing tools; ensure Fair Housing compliance; and review and implement leasing bonuses or concessions as needed.
Inspect each property monthly, including grounds, common areas, models, and market-ready units.
Identify deferred maintenance, major repairs, and capital improvements that could improve property performance.
Assist Property Managers in obtaining competitive bids and proposals; review turnover quality and timeliness and make changes as needed.
Work with Property Managers and service leadership on capital improvements and deferred maintenance, and monitor contractors and report findings to the Regional Service Manager.
Ensure each property maintains an effective, proactive safety program.
Implement policies and procedures in the AION P&P Manual and ensure compliance.
Review bid summaries, service contracts, vendor information, and insurance documentation.
Attend property staff and safety meetings regularly, where applicable; conduct quarterly written inspections and determine appropriate follow-up actions.
Standardize property operations and initiate changes as needed; assist with development and acquisition of new communities.
Review workers’ compensation and safety standings and recommend plans to reduce injuries, damages, and claims.
Ensure compliance with management agreements and applicable LIHTC, ADU, Section 8, and other government requirements.
Interview and help select Property Managers, Assistant Property Managers, and Service Managers; assist with hiring other property staff; approve new hires, status changes, and terminations.
Advise on coaching and action plans, take an active role with Service Managers, review compensation changes, and obtain Vice President approval where required.
Review and evaluate property positions; lead, supervise, train, coach, and mentor property staff and recommend future training.
Meet weekly with Business Managers to discuss marketing, vacancies, budgets, personnel, maintenance, and other issues.
Provide ongoing feedback and career development support; monitor schedules, missed-punch forms, and overtime; review employee shops and evaluations.
Conduct property meetings and regular employee one-on-one meetings, and attend required training classes.
Identify and implement creative programs to increase property value.
Develop professional relationships with owners, participate in owner meetings, identify goals and objectives with owners, and respond to owner needs.
Lead due diligence for property acquisitions or dispositions and assist with acquisition or development feasibility studies, including site evaluation, financial analysis, and marketing plans.
Build relationships within the property industry for the benefit of AION.