Regional Manager

MOUNTAIN STATES PROPERTY MANGEMENT INC•Logan, UT

18d

About The Position

Mountain States Properties is seeking a Regional Property Manager to oversee a multi-family portfolio across Utah and Nevada, with the position based out of Salt Lake City and 75% travel to portfolio locations. The role is accountable for property performance and Net Operating Income (NOI), operational excellence, revenue growth, and operational efficiency. The Regional Property Manager supports and develops Property Managers and on-site staff while aligning property operations with the company’s core values. Responsibilities span financial management and budgeting, portfolio operations, staff training and leadership, resident experience, reputation management, and legal compliance. The role includes preparing performance reports for executive leadership, supporting leasing and marketing strategies, addressing escalated resident concerns, auditing documents, and keeping teams informed about regulatory updates. Duties may change to meet the evolving needs of the organization.

Requirements

5–10+ years of multi-family property management experience in a Property Manager, Assistant Property Manager, or Regional role.
Proven experience directly leading teams and developing staff in a multi-site management setting.
Strong proficiency in multi-family financial statement analysis, budgeting, expense control, and proactive NOI optimization.
Ability to train, develop, and lead high-performing operational teams.
Exceptional written and verbal communication skills.
Adaptability, strong problem-solving and organizational skills, and ability to manage competing priorities.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
Ability to stand or sit for extended periods.

Nice To Haves

Proficiency in Entrata or comparable property management software platforms.
Certified Property Manager (CPM) designation or similar industry accreditation.
Strong familiarity with Entrata software.

Responsibilities

Identify and implement strategies to increase rental rates, reduce vacancy loss, introduce ancillary revenue programs, and negotiate vendor contracts to improve operating margins and NOI.
Oversee the development and management of annual operating budgets for each property, with accountability for revenue targets and expense control.
Monitor revenue trends and monthly financial statements against budget, and implement corrective strategies to address variances and improve yield.
Prepare and present monthly and quarterly financial, budget, and operational performance reports to executive leadership.
Collaborate with leasing teams on marketing and leasing strategies to increase qualified traffic, lease conversions, occupancy, and revenue.
Lead operational training and professional development planning for Property Managers and on-site staff.
Coach and mentor Property Managers in revenue management, lease execution, resident retention, expense management, and team leadership.
Foster a high-performance culture grounded in excellence, kindness, hard work, humility, and honesty.
Conduct team check-ins, establish measurable goals, and resolve team conflicts.
Direct and support property teams in meeting or exceeding KPIs, including occupancy, renewal rates, collections, and turnaround times.
Optimize leasing, revenue collection, maintenance scheduling, unit turns, and customer support processes.
Act as a corporate contact for resident escalations beyond the local property level and resolve complex matters professionally.
Establish and reinforce customer service standards across properties to support resident satisfaction and retention.
Monitor online reviews, customer feedback, and service metrics, identify training needs, and improve resident experiences.
Ensure compliance with Fair Housing Laws, landlord-tenant regulations, and applicable housing laws.
Review lease agreements, vendor contracts, and legal documents for accuracy and regulatory compliance.
Track legal and regulatory updates and provide compliance training to on-site teams.