Regional Property Manager- MD, DC, PA and Northern Virginia.

Enterprise Community Partners•Baltimore, MD

2d•$100,000 - $127,000

About The Position

The Regional Property Manager provides leadership, direction, and oversight of operations for a large portfolio of properties across Maryland, Washington, DC, Pennsylvania, and Northern Virginia. The role is responsible for maintaining safe and attractive communities, delivering exceptional quality and service, sustaining resident satisfaction and associate engagement, ensuring operational efficiency, and achieving strong financial results. The Regional Property Manager leads Property Managers and their teams, oversees budgets and maintenance plans, monitors leasing and occupancy, and works with Home Office departments to uphold operational standards and regulatory compliance. The position also partners with Resident Services, resolves escalated issues, develops talent, monitors property conditions, and promotes a strong community safety culture. This role directly manages Property Managers and carries out supervisory responsibilities including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining associates, and resolving complaints and problems. Reliable transportation must be maintained.

Requirements

At least five years of property management experience or management experience in a related field.
At least three years of experience in a supervisory role.
At least three years of multiple-site residential management experience.
High school diploma or GED.
NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certification, or equivalent certification from a nationally recognized compliance training program and experience; alternatively, ability and commitment to obtain certifications at the next available course offering.
Strong financial acumen, including the ability to understand basic financial statements and manage expenses and revenue within budgets.
Demonstrated experience and a solid track record in marketing and leasing.
Ability to lead, direct, and motivate others to innovate and excel.
Ability to work in a fast-paced environment, stay organized, follow up, and manage multiple priorities.
Strong verbal and written English communication skills and ability to interact with diverse associates, residents, and external agencies.
Ability to use reason, logic, and advanced problem-solving skills to resolve complex or sensitive issues.
Ability to read English well enough to understand policies and procedures, safety notices, general business correspondence, and documentation.
Strong computer and keyboarding skills, including proficiency in Microsoft Word and Excel and ability to quickly learn new applications.
Excellent interpersonal skills, a positive attitude, enthusiasm, and energy.
Strong attention to detail and customer service orientation toward older adults.
Ability to handle a high volume of telephone calls.
Possess and maintain timely and reliable transportation.

Nice To Haves

Bachelor’s degree.
DC Property Management License or CPM certification.

Responsibilities

Lead, motivate, coach, and retain Property Managers and subordinate teams responsible for daily property operations.
Hold teams accountable for mission, quality, safety, and other performance objectives.
Oversee property operating budgets and maintenance plans, providing coaching and corrective direction to meet financial, quality, resident satisfaction, and associate engagement goals.
Monitor community sales performance and ensure effective marketing plan execution and achievement of occupancy goals.
Work with Home Office support departments to implement and maintain operational systems, processes, and controls consistent with Enterprise Residential standards and applicable regulations.
Establish effective communication strategies and promote timely information sharing and openness.
Monitor, review, and approve property expenses, including payroll and vendor invoices.
Resolve escalated issues by interacting with residents, agencies, vendors, and others.
Prepare, analyze, monitor, and distribute operational and financial reports, and take appropriate action based on results.
Assess the physical condition, maintenance needs, and capital improvement needs of buildings, grounds, and surrounding areas.
Partner with Resident Services to provide community initiatives, support active programs, encourage resident participation, and promote social, educational, and planned activities and events.
Ensure property teams implement and routinely practice community safety protocols, and reinforce a culture of safety.
Identify and develop property associates for future opportunities within the organization.
Stay current on industry trends, best practices, and local market conditions, and keep management informed.
Ensure compliance with federal, state, and local regulations and Enterprise Residential policies, procedures, and standards.
Perform other duties as assigned.
Interview, hire, train, assign and direct work, evaluate performance, reward and discipline associates, and address complaints and problems.