Regional Product Representative

Cambria•Dallas, TX

9d•$71,000 - $96,000

About The Position

Cambria is seeking an enthusiastic, experienced Regional Product Representative in a non-sales role to provide service to end consumers and business partners, with a focus on assessing and resolving customer product claims. The representative develops extensive knowledge of Cambria products and services to identify, mitigate, and manage claims effectively. The role also supports business partners and the sales team, collaborates with Field Service Technicians, and travels within the region as needed. The position is responsible for managing Field Service Technician(s) assigned to the region.

Requirements

Exceptional customer service, communication, and interpersonal skills.
Ability to actively listen to customer concerns and ask clarifying questions.
Strong analytical and problem-solving abilities to investigate, diagnose, and resolve product issues.
Ability to investigate complaints, establish facts, and recommend timely resolutions.
Superior verbal and written communication skills.
Customer relationship and conflict resolution skills.
Ability to develop and maintain strong working relationships with internal and external parties.
Attention to detail, critical thinking, and problem-solving skills to provide solutions to customers and business partners.
Ability to identify and prioritize actions with a sense of urgency.
Sales acumen to cultivate relationships with internal teams and external partners.
Technical aptitude and project management skills.
Accurate color perception.
Bachelor’s degree or prior field-related experience.
1–3 years of account and/or claims management experience.
Experience with Google Suites, Oracle, Salesforce, or a comparable CRM.
Ability to lift 50 pounds of Cambria samples and other materials.

Nice To Haves

Previous experience in service roles, construction, and/or manufacturing.
Ability to read technical drawings or documents.

Responsibilities

Respond to customer inquiries and complaints about product quality, functionality, or performance.
Evaluate claim validity against product specifications, warranty terms, and company policies.
Communicate clearly with customers, business partners, and other stakeholders about claims and resolutions.
Work with business partners to resolve customer concerns through policy-compliant solutions such as replacements, repairs, or credits.
Analyze and report market trends in product and business partner performance to help improve quality and services.
Develop and implement solutions to identified opportunities in collaboration with installation partners.
Support the sales team by onboarding new business partners to Cambria products, services, systems, and resources.
Collaborate with, communicate with, and coach Field Service Technicians through challenging customer claims.
Participate in Cambria industry events to educate and share best practices with business partners.
Travel within the sales region when requested by the Sales team to participate in and support business partner meetings.
Participate and present at quarterly business meetings and market events.
Manage Field Service Technician(s) assigned to the region.
Perform other duties as assigned by management.