Regional Product Representative

Cambria•Lewisville, TX

1d•$71,000 - $96,000

About The Position

Cambria is seeking an enthusiastic and experienced Regional Product Representative (non-sales) to provide service to end consumers and business partners, with a focus on investigating and resolving customer product claims. The representative develops extensive knowledge of Cambria products and services to identify, mitigate, and manage claims effectively. The role requires strong problem-solving, communication, critical-thinking, and attention-to-detail skills. The position supports business partners and the sales team through product and systems onboarding, claim resolution, market analysis, and participation in business meetings and industry events. It is responsible for managing Field Service Technicians assigned to the region. The role requires up to 15% regional travel, as well as travel to various markets for training after initial onboarding. The position is office-based and involves phone and computer use, and lifting Cambria samples and other materials weighing up to 50 pounds.

Requirements

Exceptional customer service, communication, and interpersonal skills.
Ability to actively listen to customer concerns and ask clarifying questions.
Strong analytical and problem-solving abilities to investigate, diagnose, and resolve product issues.
Ability to investigate complaints, establish facts, and recommend timely resolutions.
Superior verbal and written communication skills.
Established customer relationship and conflict resolution skills.
Ability to develop and maintain strong working relationships with internal and external parties.
Meticulous attention to detail and critical-thinking and problem-solving skills.
Ability to identify and prioritize actions with a sense of urgency.
Sales acumen to cultivate strong relationships with internal teams and external partners.
Technical aptitude and project management skills.
Accurate color perception.
Bachelor’s degree or prior field-related experience.
1–3 years of account and/or claims management experience.
Experience with Google Suites, Oracle, Salesforce, or a comparable CRM.
Ability to lift 50 pounds of Cambria samples and other materials.
Willingness to travel up to 15% regionally and to various markets for training after initial onboarding.

Nice To Haves

Previous experience in service roles, construction, and/or manufacturing.
Ability to read technical drawings or documents.

Responsibilities

Respond to customer inquiries and complaints about product quality, functionality, or performance.
Assess claim validity based on product specifications, warranty terms, and company policies.
Communicate clearly with customers, business partners, and other stakeholders about claims and resolutions.
Collaborate with business partners to resolve customer concerns, including through replacements, repairs, or credits in accordance with company policies.
Analyze and report market trends related to product and business partner performance to help improve quality and services.
Develop and implement solutions to identified opportunities by communicating with installation partners.
Support the sales team by onboarding new business partners on Cambria products, services, systems, and resources.
Collaborate with, communicate with, and coach Field Service Technicians through challenging customer claims.
Participate in Cambria industry events to educate and share best practices with business partners.
Travel within the sales region when requested by the Sales team to support business partner meetings.
Participate and present at quarterly business meetings and market events.
Manage Field Service Technician(s) assigned to the region.
Perform other duties as assigned by management.