Regional Patient Access Lead - Philadelphia, PA

VetJobs•Philadelphia, PA

4d•$175,959 - $238,062•Onsite

About The Position

The Regional Patient Access Lead is responsible for leading and managing a team of field-based Patient Access Liaisons and ensuring the group meets business and individual development objectives. The team listens to patients, interprets their specific needs, and provides friendly, professional, well-informed answers to logistical questions. The Regional Lead contributes to the strategic direction of the business and coordinates with Area Sales Directors to promote teamwork around shared priorities, communication, and healthcare provider education about Amgen By Your Side services. The role is accountable for team performance, training, and compliance; establishes and tracks performance metrics; and develops team members to fulfill their regional responsibilities. The Regional Lead works with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications. The position also identifies emerging patient needs, coordinates participation in patient meetings and events, supports patient education programs where applicable, and prepares presentations on team objectives and performance at least quarterly. The role requires 50–75% regional travel, including some overnight and weekend commitments. The position is on-site unless otherwise specified.

Requirements

Doctorate degree and 2 years of Patient Access experience, or a master's degree and 4 years of Patient Access experience, or a bachelor's degree and 6 years of Patient Access experience.
Excellent presentation and PowerPoint skills.
Proficiency in Microsoft Office.
Professional, proactive demeanor.
Strong interpersonal skills.
Excellent written and verbal communication skills.
Ability to travel 50–75% regionally, including some overnight and weekend commitments.

Nice To Haves

Experience in the pharmaceutical or medical industry.
People management experience or demonstrated initiative and success developing toward people management, such as mentoring, training, or elevating the knowledge and performance of others.
Experience in rare diseases and/or applicable disorders.
Facility with key performance metrics and data analysis.
Previous patient educator or patient access experience.
Previous experience calling on patients and/or healthcare providers.
Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications.
Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry.
Highly developed problem-solving skills and ability to thrive in a cross-functional team setting.

Responsibilities

Lead and manage a team of Patient Access Liaisons.
Be accountable for team performance, training, and compliance.
Develop key performance metrics aligned with the team's efforts and company business objectives.
Track each team member's performance against key metrics.
Develop team members individually as needed to fulfill their regional roles.
Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications.
Ensure the team receives appropriate fundamental and ongoing training and develops the necessary expertise.
Identify new patient needs throughout the year and work with cross-functional teams to communicate those needs effectively.
Coordinate team participation in national and local patient meetings and events.
Oversee and support patient programs, where applicable, to meet current patient educational needs.
Develop presentations on group objectives and performance as needed, at least quarterly.
Coordinate with Area Sales Directors to support teamwork, joint priorities, communication, and healthcare provider education about Amgen By Your Side services.
Provide input on the strategic direction of the business.