Regional Patient Access Lead - Columbus, OH
About The Position
The Regional Patient Access Lead is responsible for leading and managing a team of field-based Patient Access Liaisons and ensuring the group meets business and individual development objectives. The team listens to patients, interprets their specific needs, and provides friendly, professional, well-informed answers to logistical questions. The Regional Lead contributes to the strategic direction of the business and coordinates with Area Sales Directors to support teamwork between Patient Access Liaisons and sales partners, including joint priorities, strong communication, and healthcare provider education about Amgen By Your Side services. The role also works with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications. It requires regional travel of 50–75%, including some overnight and weekend commitments.
Requirements
- Doctorate degree and 2 years of Patient Access experience, or a master's degree and 4 years of Patient Access experience, or a bachelor's degree and 6 years of Patient Access experience.
- Requires 50–75% regional travel, including some overnight and weekend commitments.
- Excellent presentation and PowerPoint skills.
- Proficiency in Microsoft Office.
- Professional, proactive demeanor.
- Strong interpersonal skills.
- Excellent written and verbal communication skills.
Nice To Haves
- Experience in the pharmaceutical or medical industry.
- People management experience or demonstrated initiative and success developing toward people management, such as mentoring, training, leadership, or improving others' knowledge and performance.
- Experience in rare diseases and/or applicable disorders.
- Facility with key performance metrics and data analysis.
- Previous patient educator or patient access experience.
- Previous experience calling on patients and/or healthcare providers.
- Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications.
- Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry.
- Highly developed problem-solving skills and the ability to thrive in a cross-functional team setting.
Responsibilities
- Lead and manage a team of Patient Access Liaisons.
- Be accountable for the team's performance, training, and compliance.
- Develop key performance metrics aligned with the team's efforts and company business objectives.
- Track each team member's performance against key metrics.
- Develop team members individually as needed to fulfill the role in each region.
- Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications.
- Ensure the team receives appropriate fundamental and ongoing training and develops the necessary expertise.
- Identify new patient needs throughout the year and work with cross-functional teams to communicate those needs effectively.
- Coordinate team participation in national and local patient meetings and events.
- Oversee and support patient programs, when applicable, to meet current patient educational needs.
- Develop presentations on group objectives and performance as needed, at least quarterly.
- Coordinate with Area Sales Directors to facilitate teamwork, joint priorities, communication, and healthcare provider education about Amgen By Your Side services.
- Provide input on the strategic direction of the business.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
