Regional Patient Access Lead - Philadelphia, PA
About The Position
The Regional Patient Access Lead leads and manages a team of field-based Patient Access Liaisons, ensuring the team meets business and individual development objectives. The team listens to patients, identifies their needs, and provides friendly, professional, well-informed answers to logistical questions. The Regional Lead contributes to the strategic direction of the business and coordinates with Area Sales Directors to support teamwork, communication, shared priorities, and healthcare provider education about Amgen By Your Side services. The role also works with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications. It includes developing and monitoring team performance metrics, providing training and individual development, identifying patient needs, coordinating participation in patient meetings and events, supporting patient programs where applicable, and preparing presentations on team objectives and performance at least quarterly. The position requires 50–75% regional travel, including some overnight and weekend commitments, and is on-site in Philadelphia, Pennsylvania.
Requirements
- Doctorate degree and 2 years of Patient Access experience, or master’s degree and 4 years of Patient Access experience, or bachelor’s degree and 6 years of Patient Access experience.
- Excellent presentation and PowerPoint skills.
- Proficiency in Microsoft Office.
- Professional, proactive demeanor.
- Strong interpersonal skills.
- Excellent written and verbal communication skills.
- Ability to travel regionally 50–75%, including some overnight and weekend commitments.
Nice To Haves
- Experience in the pharmaceutical or medical industry.
- People management experience or demonstrated initiative and success developing toward people management, such as mentoring, training, leadership, or elevating others’ knowledge and performance.
- Experience in rare diseases and/or applicable disorders.
- Facility with key performance metrics and data analysis.
- Previous patient educator or patient access experience.
- Previous experience calling on patients and/or healthcare providers.
- Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications.
- Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry.
- Highly developed problem-solving skills and ability to thrive in a cross-functional team setting.
Responsibilities
- Lead and manage a team of Patient Access Liaisons; take accountability for team performance, training, and compliance.
- Develop key performance metrics aligned with the team’s work and company business objectives.
- Track each team member’s performance against key metrics.
- Develop team members individually to help them fulfill their roles in their regions.
- Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications.
- Ensure the team receives appropriate foundational and ongoing training and has the necessary expertise.
- Identify new patient needs throughout the year and communicate them effectively with cross-functional teams.
- Coordinate team participation in national and local patient meetings and events.
- Oversee and support patient programs, if applicable, to address current patient educational needs.
- Develop presentations on team objectives and performance as needed, at least quarterly.
- Coordinate with Area Sales Directors to facilitate teamwork, communication, joint priorities, and healthcare provider education about Amgen By Your Side services.
- Provide input on the strategic direction of the business.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
