Regional Outreach Manager, Behavioral Health
About The Position
At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults. We don’t just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives. At Author, inclusivity isn’t a checkbox. It’s how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, and we’re creating a workplace where team members can show up as their full selves, too. If you’re driven by purpose, ready to shake up the status quo, and eager to make a real impact in people’s lives, we’d love to meet you. Let’s build the future of mental health care together!
Requirements
- At least 5 years of experience in front-line management, specifically leading field-based teams in community health, social services, or mobile operations.
- Comfortable using technology to drive results; able to look at a dashboard, identify a trend, and pivot the team’s daily plan based on data.
- Comfortable holding yourself and your team responsible for targets and outcomes.
- Reside in the same market as the staff you supervise.
- Deep respect for the populations we serve (SMI, SUD, and dementia) and ability to foster an environment of empathy and resilience for your team.
- Thrive in a startup environment where you are expected to take ownership of your market’s operations with minimal daily oversight.
Nice To Haves
- Experience in community health, human services, or non-profit program management.
- Experience leading teams in a high-growth or startup setting.
- Bilingual skills are a significant plus (English-Spanish or Haitian Creole).
Responsibilities
- Direct and mentor a team of Outreach Liaisons and Facilitated Telehealth Coordinators.
- Conduct regular "ride-alongs" and field visits to provide real-time coaching on engagement techniques, safety protocols, and professionalism.
- Monitor team activity and engagement metrics daily via our dashboards.
- Use data to identify high-traffic outreach zones, address performance gaps, and report on the overall health of the market.
- Identify and vet community-based locations (PCP offices, community centers, shelters, local agencies) for effective outreach.
- Manage the team’s schedule to ensure consistent, high-impact presence across the market.
- Support Author’s relationships with community partners.
- Streamline the transition of information from the field to our internal enrollment systems.
- Ensure all data collected by the team is accurate, timely, and compliant with HIPAA regulations.
- Lead the recruitment and training of new team members as the market scales, ensuring they are deeply rooted in the community and aligned with Author Health’s mission.
- Oversee the allocation of outreach materials and travel plans to ensure the team has the tools necessary to succeed in the field.
- Conduct strategic in-person outreach to doctor's offices, hospitals, and patients' homes to educate potential patients, caregivers, and providers about Author Health's mission and services.
- Establish rapport with resistant patients and excel at quickly building trusting relationships.
- Navigate complex healthcare and social service systems to effectively guide patients through care options.
Benefits
- Competitive base salary with individual performance-based bonus structure.
- Comprehensive benefits package for employee and dependents (medical/dental/vision/STD/life insurance).
- Retirement savings plan (401k) with up to 3.5% company match.
- Mileage reimbursement for extensive field travel.
- Generous paid vacation and sick leave.
- 11 paid holidays throughout the year (9 standard + 2 flex holidays).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
