Regional Quality Manager - Behavioral Health
About The Position
The Regional Quality Manager provides senior leadership for quality performance across the behavioral health division at Jane Pauley Community Health Center. The role partners with practice administrators, group practice directors, behavioral health clinicians, primary care leaders, and operational teams to interpret performance data, set improvement priorities, and implement sustainable interventions. It ensures behavioral health quality efforts are clinically sound, data-informed, and aligned with organizational, payer, and regulatory expectations. This is a hybrid position requiring regular travel among JPCHC clinics, with occasional flexibility to work remotely. Candidates must reside in Indiana; preference is given to those located near clinic sites and able to travel between them regularly. The role’s quality scope includes depression screening and follow-up, substance use measures, care coordination, timely follow-up after behavioral health hospitalization or emergency department use, medication management, treatment plan adherence, documentation quality, data integrity, and integrated whole-person care workflows.
Requirements
- Bachelor’s degree in behavioral health, healthcare administration, public health, nursing, social work, quality, or a related field.
- 3–5 years of experience in healthcare quality improvement, behavioral health operations, population health, clinical performance management, or a related area.
- Demonstrated leadership experience as a people leader or senior individual contributor.
- Experience using quality data to develop, implement, and evaluate performance improvement plans.
- Must be an Indiana resident.
- Ability to work in a hybrid approach, travel regularly to JPCHC clinics, and work remotely on occasion.
- Senior-level presentation and communication skills.
- Strong understanding of behavioral health quality measures, integrated care models, and care coordination workflows.
- Ability to interpret data and translate findings into practical action.
- Ability to influence leaders and teams without direct authority.
- Strong facilitation, change management, prioritization, and follow-through.
- Willingness to travel to different locations and possession of a valid Indiana driver’s license and proof of auto insurance.
Nice To Haves
- Experience in an FQHC, community health center, certified community behavioral health clinic, or integrated care environment.
- Advanced degree or relevant clinical licensure.
- Certified Professional in Healthcare Quality, Lean Six Sigma, or another relevant quality improvement credential.
- Experience with behavioral health quality measures, healthcare analytics, and electronic health record workflows.
Responsibilities
- Present behavioral health quality dashboards, trends, risks, and improvement priorities to clinic, divisional, and executive leaders.
- Design, implement, and monitor improvement strategies for behavioral health access, quality, safety, and outcomes.
- Analyze performance data to identify variation, root causes, workflow barriers, and opportunities for improvement.
- Develop corrective action plans for missed targets, assign accountability, and monitor progress through resolution.
- Translate behavioral health measure specifications, payer requirements, and regulatory changes into practical workflows and education.
- Facilitate cross-functional problem solving among behavioral health, primary care, operations, analytics, information technology, compliance, and external partners.
- Support leaders and care teams in adopting evidence-based practices and reliable improvement methods.
- Maintain accurate documentation of improvement initiatives, decisions, outcomes, and follow-up actions.
- Escalate material performance, compliance, data integrity, or implementation risks to appropriate leaders.
- Build repeatable processes that strengthen accountability and sustain improvement across sites.
- Travel to different locations; maintain a valid Indiana driver’s license and proof of auto insurance.
- Assist with special projects and other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Generous paid time off.
- 401(k) with employer contribution.
- Life and disability coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
