Regional Optician

Venture Optical Management, Inc.•Philadelphia, PA

12d

About The Position

The Regional Optician supports Venture Optical Management’s mission to provide outstanding patient and practice-partner experiences while supporting practice growth and profitability. The role delivers quality, timely eye care in a compassionate and safe environment, following applicable federal and state laws. The optician works across multiple locations in Southeastern Pennsylvania and Southern New Jersey according to business needs. The position includes helping patients select and obtain eyewear and contact lenses, interpreting prescriptions, recommending frames and lenses, taking measurements, adjusting and repairing eyeglasses, checking and accurately processing orders, and explaining vision insurance benefits. It also involves maintaining optical inventory, complying with HIPAA requirements when maintaining sales records, and working closely with doctors and practice staff to support effective communication and high-quality care. The Regional Optician is expected to contribute to the business operations of the optical, demonstrate strong sales and inventory-management knowledge, and support colleagues through teamwork and knowledge sharing. The role calls for professionalism, integrity, patient advocacy, accountability, and ongoing improvement.

Requirements

Training and/or certification in optical dispensing and/or contact lens fitting.
Excellent attention to detail, particularly when interpreting prescriptions and checking lenses.
Strong communication skills and ability to explain technical information clearly to customers.
Familiarity with optical products.
Ability to work effectively as part of a team.
Follow state and federal regulations regarding licensing and continuing education.
Strong sales ability.
Excellent patient-service advocacy.
Professionalism in speech and presentation.
Ability to make decisions and knowledge of sales and inventory management.

Responsibilities

Interpret eye examination results using prescriptions written by optometrists and/or ophthalmologists.
Advise patients on frame weights, materials, styles, and colors.
Recommend lenses, coatings, and frames to meet patients’ needs.
Measure patients to determine suitable frame types and styles.
Adjust frames for proper fit and make final adjustments and repairs to eyeglasses.
Prepare and check orders for glasses and contact lenses, including prescriptions, lens thickness, and other specifications.
Ensure glasses and contact lens orders are processed accurately.
Provide quality eye care in a timely and efficient manner and address patient concerns professionally.
Listen to patients’ needs and concerns and explain options, instructions, and solutions clearly.
Explain patients’ vision insurance benefits.
Maintain inventory of frames and other optical supplies.
Maintain sales records in compliance with HIPAA requirements.
Work with doctors and practice staff through effective communication to support the patient experience.
Share knowledge and skills with colleagues to improve team performance and quality of care.
Support the business operations of the optical, including sales and inventory management.
Offer ideas, solutions, and improvements to the leadership team.
Work collaboratively and supportively with team members, own mistakes, and strive for continued improvement.
Work at multiple locations in Southeastern Pennsylvania and Southern New Jersey as business needs require.