Regional Medical Assistant Float

VIPcare•Fairhope, AL

2d•Onsite

About The Position

The Regional Medical Assistant Float provides clinical and administrative support across multiple clinic locations, helping deliver safe, high-quality, patient-centered care. Under the direction of a Physician, Physician Assistant, or APRN, the MA prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers, and supports front-office operations. This safety-sensitive role includes direct patient care and medication administration and requires accuracy, professionalism, and attention to detail. The role supports Medicare Advantage patients in a value-based care model focused on preventive care. The MA Float travels within an assigned region to support physicians and clinic teams, adapting to different workflows while maintaining consistent standards of care and a positive patient experience. Regional travel is expected approximately 85% of the time. The position reports to the Office Manager.

Requirements

High school diploma or equivalent.
Current CPR/BLS certification, or ability to obtain it within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records.
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills for interacting with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently, manage multiple priorities, and perform in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience.
Cultural awareness and sensitivity to the needs of Medicare and other patient populations served.
Reliable personal transportation and willingness to travel within the assigned region approximately 85% of the time.
Ability to perform the physical activities required in a clinical environment, including assisting with patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements; and lifting, carrying, pushing, or moving equipment and supplies up to 15 pounds.
Manual dexterity and fine motor skills sufficient to perform clinical procedures, administer medications, collect specimens, and operate medical equipment.
Ability to sit or stand for extended periods and sufficient visual acuity and hearing, with or without reasonable accommodation, to perform essential job functions.
Ability to operate standard office equipment, computers, telephones, and clinical devices.

Nice To Haves

Completion of an accredited Medical Assistant program, such as CMA, RMA, NCMA, CCMA, or equivalent certification.
At least one year of Medical Assistant experience in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome patients and prepare them for examinations by obtaining and documenting relevant medical, medication, allergy, history, and preventive-care information in the EMR.
Measure, document, and report vital signs and other clinical observations.
Prepare patients and examination rooms and assist providers with examinations, treatments, and in-office procedures.
Explain provider instructions, treatment plans, medications, and follow-up care to patients as directed.
Administer oral and injectable medications, immunizations, and treatments as directed and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
Perform phlebotomy, prepare laboratory specimens, and conduct CLIA-waived testing according to established procedures.
Perform in-office diagnostic testing, including EKGs, vision screenings, pulse oximetry, peak flow testing, ordered oxygen administration, inhalation treatments, and spirometry.
Perform PT/INR testing using approved equipment and glucose testing using a glucometer.
Complete laboratory quality controls and maintain required testing logs.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection-prevention standards.
Document patient encounters, treatments, diagnostic results, procedures, supplies used, and telephone encounters in the EMR.
Conduct patient communications such as appointment and medication reminders, transitional-care outreach, and preventive-care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive-care records, and completing required documentation.
Assist with patient outreach, preventive-screening scheduling, care coordination, and documentation of completed services.
Maintain patient medical records according to organizational policies and HIPAA requirements.
Handle front-office duties, including answering calls, greeting patients, scheduling, registration, check-in/check-out, referrals, prescription refill coordination, and routing inquiries.
Monitor and help order medical, pharmaceutical, disposable, office, and clinical supplies.
Support onboarding and training of team members across assigned clinic locations.
Collaborate with providers, clinical staff, and front-office personnel to support efficient clinic operations.
Travel within the assigned region to provide clinical support across multiple clinic locations, approximately 85% of the time.
Perform other duties as assigned.