Regional Manager

Xclusive Services•Dallas, TX

3h•$76,500 - $98,000•Onsite

About The Position

The Regional Manager leads Xclusive Services’ operations across an assigned multi-market region and is accountable for regional revenue growth, gross margin, customer retention, order fill rate, and Team Member safety. The role owns the regional P&L, leads and develops regional teams, and serves as the senior relationship owner for major hospitality partners and properties. The Regional Manager reports to the Director of Service and is part of the National Service Team. Candidates must reside in the greater Dallas-Fort Worth area; the regional market includes DFW, Irving, Waco, and Oklahoma. This relationship-focused position partners with Sales, Human Resources, Finance, IT, and Compliance to grow market share with existing accounts, win new properties, and provide prompt, attentive service to customers and Team Members. Performance is measured against financial, customer-management, fulfillment, safety, and leadership indicators. The role owns regional financial performance, forecasting, pricing coordination, payroll and expense submission, customer retention and growth, recruiting and staffing fulfillment, safety and risk management, and regional leadership and culture. It includes mentoring and managing 20 full-time team members and 600+ staffing team members; working on-site at assigned properties; traveling extensively to assigned markets; and being available outside business hours, including early or late shifts, weekends, and holidays. The position requires compliance with employment laws and occupational safety standards.

Requirements

At least 4 years of multi-site operations, account management, or service leadership experience in hospitality, staffing, or a related service industry.
At least 3 years of supervisory experience, including managing managers across multiple locations.
Proven P&L ownership and a track record of meeting or exceeding revenue and gross margin targets.
Demonstrated success in customer retention, contract renewals, and growing revenue with existing accounts.
Working knowledge of workplace safety practices, OSHA standards, workers’ compensation, and wage-and-hour requirements.
Strong business and financial acumen, including the ability to read a P&L, build forecasts, and analyze margins.
Strong relationship-building skills with customer leaders at all levels.
Ability to meet firm deadlines and communicate effectively.
Must be available to work outside business hours, including early or late shifts, weekends, and holidays, and maintain constant communication with the team.
Must be willing and able to travel extensively, 50% or more of the time, to assigned markets.
High school diploma required.
Must be legally eligible to work in the United States and must not require current or future visa sponsorship.
Fluency in English required.
Valid driver’s license and reliable transportation to commute to job sites or locations.
Must be able to lift and carry up to 50 pounds occasionally and up to 25 pounds frequently; push and pull objects up to 25 pounds; reach overhead; bend, squat, and kneel; operate equipment requiring fine motor skills; and stand and walk for extended periods, up to 8 hours.
Must be able to work extended hours, including nights and weekends, and work indoors or outdoors in varying weather conditions.

Nice To Haves

B2B sales and pricing experience.
Previous hotel or hospitality on-site management experience in customer service, staffing, or service.
Bachelor’s degree in Business, Hospitality Management, or a related field.
Bilingual Spanish skills.

Responsibilities

Own the regional P&L and deliver annual revenue, gross margin, and EBITDA targets; participate in annual budgeting and establish market-level goals.
Provide accurate monthly and quarterly forecasts, maintain awareness of business health in each market, and prepare regional business reviews with the Director of Service.
Partner with Sales to price new and existing opportunities while protecting bill rates and gross margin and following internal policies.
Ensure weekly payroll, timecard approvals, and expense reimbursements are accurate and submitted on time.
Serve as senior relationship owner for assigned customers, respond to escalations within 24 hours, and lead retention, quarterly business reviews, renewals, and negotiations.
Own regional NPS results and customer survey participation; develop and follow through on improvement plans for properties below target.
Grow existing accounts and win new business with Sales, including maintaining an active target list of hotel properties with 200 rooms or fewer.
Maintain customer contacts and interaction records in the CRM and share updates with headquarters, Sales, and Service leaders.
Gather competitive intelligence and work with Marketing on campaigns for existing and prospective accounts.
Create and execute recruiting plans for assigned markets, maintaining a qualified applicant pipeline in partnership with District and Area Managers.
Manage open-order reports daily and work toward order fill-rate and time-to-fill targets.
Monitor retention and first-90-day turnover by market and address root causes with District Managers and Human Resources.
Ensure teams have coverage and flexibility to use available employee benefits and leave.
Ensure regional Team Members complete required safety training and personally complete required Safety and Support training courses.
Respond urgently to incidents and ensure they are reported within 24 hours.
Reduce workers’ compensation exposure and partner with Safety and Support on claims management and return-to-work.
Ensure regional properties comply with company policies and wage-and-hour, timekeeping, and safety requirements.
Mentor, train, and manage 20 full-time team members and 600+ staffing team members; set goals, hold weekly one-on-ones, and develop future leaders.
Work on-site at assigned properties and attend check-ins, meetings, walk-throughs, and meetings with general managers and property leaders.
Build a safe, unified, motivated team environment focused on excellent service and Team Member growth and development.
Lead customer engagement activities and events, participate in company initiatives, and model the company’s core values.
Comply with applicable employment laws and regulations, including FLSA, FMLA, ADA, and HIPAA, and promote OSHA and other applicable occupational safety standards.