Regional Manager

Keystone • Palm Desert, CA

123d • $120,000 - $150,000 • Hybrid

About The Position

Keystone Pacific Property Management, LLC is seeking an experienced Regional Manager to join their team in Palm Desert. The Regional Manager will oversee a portfolio of managed communities, acting as a business unit leader for their team, managing their assigned book of business, and ensuring client satisfaction and account retention. This role involves building and managing teams effectively within a value-based environment that fosters professional quality, leadership, personal success, and continuous growth. Keystone Pacific is certified as a Great Place to Work.

Requirements

• Must possess a valid Driver’s License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Ability to perform all essential duties and responsibilities listed above with minimal supervision, handling assignments with the highest level of discretion, judgment and independence.
• Solid knowledge required managing community associations.
• Must possess/maintain a Certified Manager of Community Associations (CMCA) designation and possess/be in pursuit of Professional Community Association Manager (PCAM) designation.
• Requires ability to lead others by mentoring and providing training.
• Excellent organizational and time management skills.
• Capable of managing competing priorities under pressure and in a fast-paced environment.
• Must have excellent customer service skills to provide a high level of customer satisfaction.
• Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Ability to prepare budgets and understand financial reports.
• Requires ability to use computers to record, store and analyze information.
• Requires computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint, Skype and Outlook), Caliber and various applications used at the company.
• Good knowledge of various business machines typically found in an office.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Requires strong attention to detail.
• Must be able to solve problems and remain calm and alert during busy activity periods.
• Must maintain a clean appearance and professional demeanor.
• Verifiable references.
• Able to pass a background check.

Nice To Haves

• Bachelor’s degree in Business preferred.
• Must maintain an active Certified Manager of Community Association (CACM) designation and be in the process/or maintain Professional Community Association Manager (PCAM) designation.

Responsibilities

• Partners with association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives.
• Acts as liaison to ensure quality service is delivered, that Board expectations are met and assist with prompt response and resolution to questions/problems.
• Establishes and maintains a positive relationship with homeowners, Board of Directors, and internal departments to ensure a high level of customer service and achievement of company and property goals and objectives.
• Maintains consistent client satisfaction and account retention.
• Responsible for planning department goals and directing Team Members to achieve results.
• Provides guidance and direction to ensure overall departmental success.
• Oversees and manages the P&L and prepares budget for their assigned team.
• Manages any issues designated to the Regional Manager level by a senior staff team member and sees the matter through to resolution.
• Collaborates with other Regional Managers when there is a need due to client issues and/or concerns.
• Develops and manages the account allocations report.
• All aspects of staff management are required including ensuring team member accountability, reallocations due to terminations, resignations and requested leaves.
• Participates in the hiring process by interviewing potential Team Members and selecting those that best meet staffing needs.
• Participates in management training.
• Follows all Human Resources policies.
• Ensures staff receives any required training or attends mandatory meetings.
• Ensures team is performing to expectations by providing coaching, development, training, actively managing performance, and conducting performance evaluations.
• Ensures Team Members have current knowledge of services, facilities, properties, events, and other information required to provide good customer service.
• Ensures staff are kept informed about policies and procedures.
• Makes merit decisions within budget or established guidelines.
• Determines promotions or reclassifications within company policy.
• Approves leave and time away from work within company policy.
• Enters schedules and monitors timecards for accuracy.
• Maintain knowledge and understanding of contract between the association, vendors, and Keystone Pacific.
• Ensure all contractual obligations are met.
• Monitor vendor contracts regularly.
• Acts as the primary liaison with homeowners.
• Provide information and resources needed to provide excellent customer service.
• Conducts on-site inspections as required contractually.
• Identify deficiencies and provide recommendations and action plans to improve the property.
• Process and manage violations and work orders regularly.
• Oversees any assigned projects and ensures property maintenance/improvement and other related issues are completed in a timely manner.
• Maintain open communication and provide timely action updates to the Board and residents as required.
• Prepares Request for Proposal for bid solicitation and prepare/provide bid comparison analysis.
• Updates Association communications and ensures current information is displayed on the association bulletin boards and website.
• Prepare/proofread association newsletter and/or other communication with owners and residents as required.
• Prepares, maintains, and submits a wide range of reports, contract lists, presentations, documents, and manuals as required.
• Maintain accurate records, files, and communications pertinent to each Association and Keystone Pacific.
• Manages special projects as assigned.
• Assists with training and development of less experienced staff.
• Increases team member satisfaction and fosters a healthy, positive work environment.
• Leads change management activities that are needed to support organization development and new technology initiatives.
• Supports the sales and growth goals for the region through developing leads and supporting and/or delivering sales presentations to potential clients.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Benefits

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED