Regional Manager

Inizio Engage•Los Angeles, CA

6d•$112,000 - $208,000

About The Position

Inizio Engage is hiring a Regional Manager to oversee a designated team of field-based Clinical Educators (CEs) supporting patients and families affected by Hereditary Angioedema. The educators provide supplemental live, in-home, virtual, and telephonic support as part of a program with a leading biotechnology company. The Regional Manager owns day-to-day operations for the assigned CE team, supports execution of program requirements, and ensures direct reports meet or exceed key performance indicators. The role includes coaching and performance management, field visits, operational reporting, staff development, coordination with program and client leadership, and effective management of travel and field resources. The manager may also provide operational coverage for program leadership or Clinical Educator territories when needed.

Requirements

Bachelor’s degree or equivalent work-related experience; an active RN license is required.
Two to three years of field leadership or supervisory management experience.
Advanced communication skills.
Experience identifying, hiring, training, and developing talent.
Experience in clinical education and patient teaching.
Must reside within 60 minutes of a major airport throughout the duration of the contract.
Valid driver’s license.
Proficiency in Excel, Word, and Outlook.
Ability to travel up to 75% within the assigned region.

Nice To Haves

BSN preferred.
Experience with patient or provider product use, administration, or injection training is a plus.
Experience in a specified disease state or specialty preferred.

Responsibilities

Use sound decision-making and judgment in operational, compliance, and human resources responsibilities.
Support team leadership in executing program requirements as contractually required.
Manage the day-to-day operations of the assigned Clinical Educator team as its key point person.
Ensure direct reports successfully meet or exceed project key performance indicators.
Assess territory outputs and needs using quantitative and qualitative evidence, and report assessments to the line manager.
Maintain working knowledge of program technologies, including the CRM system and reporting dashboards.
Support program leadership or its designee in creating and maintaining client- and Inizio-requested reports.
Review regionally generated reports, spreadsheets, and correspondence for accuracy before distribution.
Provide operational coverage for the Client Account Director/Manager or Clinical Educator territories when requested or directed by leadership.
Communicate program, client, and Inizio initiatives, requirements, changes, and enhancements to direct reports.
Conduct and document regular field visits with Clinical Educators, complete Field Coaching Reports, and provide timely actionable feedback and targeted training.
Provide onboarding, ongoing coaching, and performance management for direct reports.
Verify and validate project roster changes related to launches, realignments, transfers, expansion or reduction, and other operational changes.
Ensure direct reports have the equipment and technology needed to perform their roles.
Participate in client and Inizio meetings as requested to provide progress updates and propose solutions to issues or opportunities.
Assist leadership with recruiting, onboarding, and training Clinical Educators to strengthen program knowledge, clinical education skills, and compliance with program requirements.
Manage field time and travel according to business needs and program priorities, and follow client travel and expense policies.