Regional Manager

Asset Living•Riverside, CA

15h•$100,000 - $115,000

About The Position

The Regional Manager oversees the operations of a housing community portfolio, managing personnel, leasing, maintenance, financial operations, administration, and risk management. As an offsite leader, the Regional Manager supervises property operations and staff to ensure compliance with company policies and procedures, safety requirements, fair housing guidelines, and liability standards. The position includes travel estimated at 25–50% of work time annually for property visits, conferences, training, and other business activities. This is a safety-sensitive position and may be subject to additional compliance requirements. The job description is a guide rather than an exhaustive or permanent list of duties; additional duties and responsibilities may be assigned.

Requirements

High school diploma or equivalent, or an equivalent combination of education and experience.
One to two years of related experience and/or training, or four years of experience in the housing industry, as described in the posting.
Basic computer skills and the ability to understand and perform all on-site software functions.
Basic knowledge of Fair Housing Laws and OSHA requirements.

Nice To Haves

Bachelor’s degree.
Certified Apartment Manager (CAM) certification.
Accredited Resident Manager (ARM) certification.

Responsibilities

Screen, hire, train, coach, counsel, and develop on-site staff in accordance with company directives and training benchmarks.
Address and document staff performance problems, coordinate with supervisors and Human Resources, and manage termination when appropriate.
Prepare salary increase requests for Community Managers, review site requests, and submit evaluations, counseling statements, and salary requests for review and delivery to Human Resources.
Approve timesheets and verify reported hours, leave, and signatures.
Promote staff harmony and effective job performance, and ensure compliance with company policies and procedures.
Maximize net operating income through cost control and revenue and leasing improvements; identify trends and recommend strategies or adjustments.
Develop annual operating budgets and forecasts and provide monthly written evaluations of income and expense items significantly over budget.
Recommend future capital improvements and monitor proposals, contracts, and work in progress for large projects.
Monitor timely receipt and reconciliation of deposits, rent collections, charges, and vendor invoices, including invoice coding and approval.
Ensure timely property closeout and accurate ownership financial reports.
Develop annual marketing plans and strategies to generate rentals or rent increases.
Ensure effective leasing practices, follow-up, lease signing and documentation, and accurate, up-to-date reporting.
Address resident complaints, concerns, and requests to support resident satisfaction.
Develop and implement resident retention programs, such as resident functions, promotions, and newsletters.
Show, lease, and move in prospective residents.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Assist with property emergency response and ensure emergencies involving staff, residents, or buildings are handled according to company guidelines.
Manage customer service and monitor service-request turnaround and maintenance staff responsiveness.
Maintain property appearance through regular inspections and tours, and ensure repairs are identified and completed promptly.
Use property resources, equipment, and supplies economically, including obtaining vendor bids and addressing inadequate service.
Direct and monitor maintenance, construction, and rehabilitation work to ensure quality and timely completion, including checking units for make-ready and work-order completion.
Travel for property visits, conferences, training sessions, and other business-related activities.