Regional Manager

2020 Companies•Chicago, IL

13d

About The Position

2020 Companies is hiring a full-time Regional Manager for a client in the financial sector. The role manages a field team of Brand Ambassadors across multiple major retail markets and builds effective working relationships with clients, retailers, and other territory partners to understand and exceed client goals. The Regional Manager hires, trains, coaches, and provides performance feedback to employees, and is accountable for team productivity and documentation. The position involves regular territory travel and a work arrangement described as 60% travel within the territory and 40% home office. The role is based in Chicago, Illinois, and offers a salary of $65,000 plus a 10% monthly bonus opportunity. The Regional Manager tracks merchant visits, events, and KPI results; maintains staffing levels; ensures training and compliance with company policies; and supports launches and other business needs. The role may also involve temporarily overseeing extended territories.

Requirements

High school diploma or equivalent.
3–5 years of retail and sales management experience.
Superior leadership abilities and effective, professional communication and presentation skills.
Proven ability to exercise good judgment and initiative, make decisions, and solve problems.
Ability to work autonomously with excellent time-management skills.
Ability to travel 50% of the year to various markets across the United States and work flexible hours.
Ability to manage by P&L standards across the entire business unit.
Reliable transportation and proof of insurance.

Nice To Haves

Business degree.
Familiarity with Microsoft Office Suite and CRM.

Responsibilities

Manage, motivate, direct, and coordinate team members’ activities to meet or exceed visit and project goals.
Remain accountable for team members and documentation related to team productivity.
Accurately track merchant visits, events, and KPI results.
Develop territory relationships through networking.
Provide daily direction, training, and guidance while supporting team retention.
Determine staffing requirements in accordance with client and company directives.
Ensure proper training on sales techniques, products, and policies.
Administer and document counseling and terminations accurately and promptly according to established procedures.
Assist with launch-related activities as needed.
Travel regularly to locations throughout the territory.
Ensure adherence to company policies and procedures.
Attend meetings and conference calls as required, including outside the region when needed.
Temporarily oversee extended territories as business needs dictate.
Maintain professional dress and conduct.
Perform other duties as assigned.
Ensure the team meets established weekly and monthly project goals or quotas.
Support customer and client satisfaction, assessed through merchant visits, NPS results, and substantiated complaints.
Maintain proper headcount across regions.