Regional Manager

RPM Living • Chicago, IL

3d • Hybrid

About The Position

The Regional Manager (RM) oversees the operational and financial performance of a portfolio of properties. This hands-on leadership role drives team performance, maintains client relationships, and ensures business strategies are successfully executed in alignment with company objectives. The role requires working in a corporate or regional office four days per week.

Requirements

• Bachelor's degree from a four-year college or university; experience may substitute for education.
• Four years of multifamily property management experience, including at least two years in a Community Manager role.
• Knowledge of multifamily property management operations, relevant markets, and industry trends.
• Knowledge of budgeting, financial reporting, and variance analysis.
• Strong organizational skills, including prioritization, time management, and the ability to manage multiple projects.
• Proficiency with Microsoft Office Suite and property management software such as Yardi.
• Ability to communicate effectively verbally and in writing.
• Ability to develop solutions and proactively resolve challenges.
• Ability to lead, mentor, and develop on-site teams.
• Ability to manage vendor relationships and negotiate contracts to control costs and support operational efficiency.
• Ability to maintain positive client relationships.
• Ability to think strategically and implement business plans aligned with financial goals and client expectations.
• Ability to sit or stand for extended periods, read documents and computer screens, hear verbal communications in person and through phone or computer, and operate a computer and other office equipment.
• May occasionally need to lift or carry files or office supplies weighing up to 15 pounds.

Nice To Haves

• Third-party management experience.
• Experience with revenue management software, including LRO, AIRM, and Yieldstar.
• A valid driver's license is preferred.

Responsibilities

• Oversee recruitment and interviews for site-level positions in the portfolio, ensuring appropriate approvals and adherence to company hiring standards.
• Conduct team meetings, one-on-one coaching, and annual performance reviews to mentor and develop team members.
• Coordinate with HR on personnel issues, policy compliance, and conflict resolution.
• Conduct onboarding, training, and mentoring for team members.
• Visit sites weekly, engage with team members, and schedule and host regular client calls.
• Serve as the primary client liaison, respond to unscheduled client communications during business hours, and follow up promptly after client visits and calls.
• Develop and execute business plans for each community, planning weekly, monthly, and quarterly.
• Approve expense requests and manage expense reporting in line with budgets.
• Compile and analyze financial reports; review and approve purchase orders and invoices for accuracy and timely submission to clients.
• Conduct physical property inspections, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections.
• Ensure compliance with company policies and procedures, especially those concerning procurement, financial practices, and vendor management.
• Oversee resident and vendor communications and ensure issues are resolved promptly.
• Monitor property marketing efforts, including property websites and advertising.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager