Regional Manager

Advia Credit Union•Crystal Lake, IL

7d•Hybrid

About The Position

The Regional Manager advances Advia Credit Union’s strategic goals by leading assigned branches to deliver strong operational performance and exceptional service to internal and external members. The role develops and coaches Branch Managers, reinforces accountability to organizational goals, and ensures alignment with regulatory requirements, service standards, policies, and people practices. Through regular branch engagement, cross-functional partnership, and community involvement, the Regional Manager focuses on strategic execution, leadership effectiveness, and sustained member and employee success across the region. The position oversees branch operations and performance, provides documented in-person coaching, supports employee onboarding and development, and represents Advia in the community. The Regional Manager partners with operational and departmental colleagues to strengthen branch and member service, while complying with applicable laws and regulations and following policies and procedures to minimize risk.

Requirements

Five to eight years of similar or related experience, including preparatory experience.
A two-year college degree or completion of a specialized business or trade school course of study equivalent to approximately 64 credit hours.
Significant trust, credibility, and diplomacy in sensitive or confidential discussions with customers, direct and indirect reports, and outside vendors.
Ability to motivate, influence, educate, or advise others on significant matters, including subject matter experts and first-level to middle managers.
Ability to perform primarily sedentary work, with limited physical exertion and occasional lifting of up to 20 pounds.
Ability to climb and descend stairs in an emergency.
Ability to operate routine office equipment, including a telephone, copier, facsimile machine, and calculator.
Ability to routinely work on a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours whenever required or requested by management.
Ability to travel by automobile, commercial airline, rental vehicle, and public transportation, and lodge in public facilities.
Ability to maintain regular, reliable, and timely attendance.
Ability to perform work indoors in a climate-controlled private office with minimal noise.
Ability to work independently or as part of a team; plan and direct the work activities of self and others; and follow written and oral instructions.
Ability to communicate clearly and deliver information in a logical, understandable sequence.
Ability to perform basic financial calculations with extreme accuracy.
Ability to deal calmly and professionally with people of diverse cultures and at different organizational levels, while demonstrating discretion and high levels of customer service.
Ability to work with composure under deadlines, accuracy and quality requirements, and a fast-paced environment.
Ability to effectively handle multiple, simultaneous, and changing priorities and exercise discretion with confidential matters.

Responsibilities

Oversee and develop Branch Managers to support strong leadership, operational effectiveness, and consistent people practices across assigned branches.
Provide coaching, guidance, and performance oversight while ensuring compliance with regulatory requirements and alignment with Advia’s mission, values, service standards, policies, and work guidelines.
Provide timely, transparent, and constructive feedback to strengthen leadership effectiveness and employee development.
Address non-performance promptly and appropriately, partnering with Human Resources as needed.
Review leadership performance and make recommendations related to promotion, corrective action, and termination, as appropriate.
Conduct in-person branch visits to observe operations, operating rhythms, and strategic execution, and provide documented, in-person coaching and guidance.
Review branch-level metrics and region and branch performance, reinforce accountability to organizational goals, and provide ongoing coaching and mentorship.
Aid in onboarding new employees to foster cultural alignment and support engaged, high-performing employees.
Represent and promote Advia in the community to expand brand recognition, positively impact communities, and advance organizational growth.
Focus on strategic execution, coaching, and development to drive employee and regional member-service and performance success.
Review branch operational practices and identify opportunities to maintain high member-service levels.
Partner with Operations Support, Project Managers, and other departmental managers to support branch and member-service success.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.
Follow policies and procedures to minimize risk, exercise judgment, raise questions to management, and adhere to policy guidelines.