Regional Manager

Avanath•San Jose, CA

43d•Hybrid

About The Position

Avanath is a leading property management company focused on providing affordable housing for the workforce. Our purpose is to cultivate the American Dream, offering opportunities to make a difference in residents' lives through excellent customer service and community building. The Regional Manager role involves broad operating latitude and decision-making responsibility for a significant real estate portfolio, impacting team members and supporting the company's brand and reputation. This role provides expertise in acquisition, due diligence, lease-up, and capital improvements, while overseeing systems, ensuring quality procedures and training, and focusing on efficiency and technology. The Regional Manager is crucial in fostering high company morale, acting as a cheerleader for success, and managing communities profitably while upholding business ethics and fairness. They create an atmosphere that supports the satisfaction and well-being of team members and residents, aligning with company goals. A high degree of professionalism and positive engagement is expected. Key attributes include a strong sense for creating community, going the extra mile for residents and staff, building relationships with partners, and demonstrating an open, professional, and authentic attitude when resolving concerns. Active listening and a positive, professional approach are integral to ensuring everyone feels seen, heard, and valued.

Requirements

5+ years of experience in a community management position is highly desired.
7+ years in multifamily experience highly desired, affordable housing experience preferred.
Lease Up / New Development experience where required.
Must possess intermediate skill level of the Microsoft Office Suite (Word, Excel, PowerPoint), property management systems, Internet, and email.
Knowledge of LIHTC and Tax Credit/Bond/conventional qualifications preferred, as it’s based on the needs of the region.
Frequent travel within the region, as well as regional corporate and industry travel, is required.
Training experience desired.
Strong interpersonal skills, as well as strong verbal and written communication skills, are required.
Ability to interact effectively with residents, housing/tenant associations, senior executives, business vendors, community team members, and investor contacts as needed.
Ability to work well under time and other constraints; must be adept at multitasking.

Responsibilities

Assist in the development and execution of the region's operational budgets.
Prepare and review monthly operating statements for accuracy, budgets to actual variances, and bottom-line cash flow control.
Produce reports and monthly financials accurately and timely, aligning with Avanath’s operational protocol.
Maximize the operating efficiency and financial performance of the portfolio by developing strategic plans for enhanced performance.
Assist in the development of the region’s collections and implement a system to achieve 0% rent delinquency.
Oversee large capital projects and effectively communicate between multiple departments.
Prepare and submit subsidy vouchers, where applicable.
Visit the communities with the assigned portfolio a minimum of 3-4 times per week.
Manage up to 10 sites and a diverse workforce.
Direct and support the personnel and performance of each site, coaching leaders, and providing clear and concise feedback and direction, selection, and staffing decision-making.
Work with and support all back office and corporate support functions, including compliance, finance and accounting, asset management, capital projects, and human resources.
Assess and complete team performance on an annual basis.
Recognize opportunities for team development when there are performance-based and cultural concerns.
Challenge all team members to achieve higher levels of performance by establishing and communicating clear goals.
Respond to any team member concern, maintenance condition, resident problem, breach of security, and/or emergency.
Coordinate and oversee on-site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property.
Maintain positive interaction and communication with residents regarding operational concerns, community initiatives, and other community-related subjects.
Refer residents as necessary to other appropriate services and agencies.
Assist the team in creating and implementing systems that provide necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints.
Respond to any potential housing violations and liability concerns regarding the property in a prompt, transparent, and effective manner.