Regional Manager

New Earth Residential • Salt Lake City, UT

13d • Onsite

About The Position

The Regional Manager/District Manager oversees several multifamily properties and supports all aspects of community operations under the direction of the Vice President. This is a full-time, in-office position at the company’s corporate office in Sandy, Utah, with onsite visits to communities each week. Workdays and hours may vary based on community needs, and the role may require weekends and after-hours emergency services.

The role focuses on maintaining well-run communities, resident satisfaction and retention, financial performance, property presentation, and effective onsite teams. The Regional Manager supports the Vice President while supervising and supporting community associates. The position also contributes to the Urban Village Program by helping residents connect and participate in community events, partnerships, sustainability activities, and leadership opportunities.

The position involves light physical demands, including occasional lifting of up to 25 pounds and activities such as climbing stairs, stooping, kneeling, crouching, reaching, and handling. Pre-employment, post-injury, reasonable-suspicion, and possible random drug screens are required.

Requirements

• At least four years of experience as an onsite Community Manager or as a Regional Property Manager/District Manager in a multifamily community.
• Proficiency in Outlook, Excel, Word, and internet use.
• Strong verbal and written communication skills and strong organizational skills.
• Ability to communicate, comprehend, speak, and read in English.
• Ability to work effectively with onsite staff, customers, supervisors, corporate office associates, and vendors.
• Ability to establish priorities independently, manage time effectively, and complete assigned objectives and projects.
• Ability to respond to and resolve unexpected problems and manage changing priorities in a fast-moving environment.
• Ability to evaluate community common-area and amenity needs, maintain attention to detail, and maintain the community.
• Ability to perform the listed essential functions without accommodation, as stated in the posting.

Nice To Haves

• Bachelor’s degree preferred.
• Software experience preferred.
• Community budgeting experience preferred.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Oversee operations across several properties, including resident satisfaction and retention, lease administration, rent collection, delinquency management, property profit and loss, and marketing, in accordance with company standards.
• Maintain a high level of client and customer satisfaction.
• Manage the associate lifecycle, including recruiting, mentoring, and performance management.
• Recruit and maintain fully staffed onsite teams.
• Create strategic marketing plans with the marketing team to attract and retain residents.
• Manage property annual budgets, profit-and-loss statements, general ledgers, and reports for property owners and company leadership.
• Follow the operational guidelines established for each property in its Property Management Agreement.
• Regularly inspect properties to maintain curb appeal, office and maintenance operations, and competitive market positioning.
• Respond to escalated resident complaints and serve as a liaison between residents and the corporate office on common-area maintenance and enforcement of landlord rules and regulations.
• Oversee site natural-disaster and emergency-evacuation plans.
• Oversee property and associate safety records, property loss claims, and risk-management initiatives.
• Conduct regular apartment community inspections and quality assurance reviews.
• Recommend scheduled rent increases and approve accounts payable.
• Prepare budgets and increase annual revenue and net operating income.
• Distribute and display the monthly Urban Village Newsletter, engage residents about upcoming events, and encourage community participation.
• Promote garden boxes and beehives where applicable, and participate in the annual Impact Day community-enhancement projects.
• Connect with vendors and potential partners, and share relevant contact and collaboration information with the Program Coordinator.
• Educate residents about the Urban Village Program and guide interested residents through the process of becoming resident facilitators.
• Perform other responsibilities as assigned by management.

Benefits

• Monthly and quarterly bonuses.
• Health insurance.
• Vision insurance.
• Dental insurance.
• Life insurance.
• Discounted rent program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed