Regional Manager

RPM Living • Kansas City, MO

5d • Hybrid

About The Position

The Regional Manager oversees the operational and financial performance of a portfolio of properties. This hands-on leadership role drives team performance, maintains client relationships, and ensures business strategies are successfully executed in alignment with company objectives. The position requires working in a corporate or regional office four days per week in a hybrid arrangement. The office is an open setting that may include bright lights, constant noise, and distractions.

Requirements

• Bachelor's degree from a four-year college or university; experience may substitute for education.
• Four years of multifamily property management experience, including at least two years in a Community Manager role.
• Knowledge of multifamily property management operations, relevant markets, and industry trends.
• Knowledge of budgeting, financial reporting, and variance analysis.
• Strong organization, prioritization, and time-management skills, including the ability to manage multiple projects simultaneously.
• Proficiency with Microsoft Office Suite and property management software such as Yardi.
• Ability to communicate effectively verbally and in writing.
• Ability to develop solutions and proactively resolve challenges.
• Ability to lead, mentor, and develop on-site teams.
• Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency.
• Ability to maintain positive client relationships.
• Ability to think strategically and implement business plans aligned with financial goals and client expectations.
• Ability to sit or stand for extended periods, read documents and computer screens, hear and understand verbal communications in person and via phone or computer, occasionally lift or carry items up to 15 pounds, and operate a computer, keyboard, mouse, and other office equipment.

Nice To Haves

• Third-party management experience preferred.
• Skill with revenue management software, including LRO, AIRM, and Yieldstar.
• A valid driver's license is preferred; candidates without a license may be provided a liability waiver, as applicable.

Responsibilities

• Oversee recruitment and interviews for site-level positions in the portfolio, ensuring appropriate approvals and alignment with company hiring standards.
• Conduct team meetings, one-on-one coaching, and annual performance reviews to mentor, develop, and manage team members.
• Coordinate with HR on employee matters, policy compliance, and conflict resolution.
• Conduct onboarding, training, and mentoring for team members.
• Visit sites weekly, engage with team members, and schedule and host regular client calls.
• Serve as the primary client liaison, respond to unscheduled client communications during business hours, and follow up promptly after client visits and calls.
• Develop and execute business plans for each community, planning weekly, monthly, and quarterly.
• Approve expense requests and manage expense reporting in line with budget expectations.
• Compile and analyze financial reports; review and approve purchase orders and invoices for accuracy and timely submission to clients.
• Conduct property inspections, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections.
• Ensure compliance with company policies and procedures, particularly for procurement, financial practices, and vendor management.
• Oversee resident and vendor communications and ensure issues are resolved promptly.
• Monitor property marketing efforts, including property websites and advertising.

Benefits

• Top industry pay
• Comprehensive benefits
• Career training and education
• Weekly pay for associates working onsite at an apartment community
• Comprehensive healthcare coverage for full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with company match
• Professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups
• Paid time off, floating holidays, and volunteer days
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel

What This Job Offers

• Job Type: Full-time
• Career Level: Manager