Regional Manager

ATI Restoration, LLC•Beltsville, MD

27d

About The Position

The Regional Manager is the senior operational and strategic leader for an assigned ATI branch and any associated satellite locations. The role is accountable for operational execution, financial performance, customer satisfaction, and team development, while ensuring ATI standards, processes, safety protocols, and cultural values are upheld across service lines. The Regional Manager guides teams, develops leaders, shapes the branch’s strategic direction, and supports ATI’s work helping people recover from property losses through restoration, environmental remediation, and reconstruction. The role oversees branch functions including mitigation, environmental services, reconstruction, estimating, project management, administration, safety, sales, and collections. It owns the branch or region’s full P&L, develops budgets and forecasts, drives market growth, ensures project quality and profitability, and builds a culture of ownership, communication, teamwork, safety, and continuous improvement. Work takes place in an office, in the field, and on jobsites; travel may be required. The Regional Manager must respond to team members and clients beyond standard work hours for emergency response.

Requirements

Bachelor’s degree in business, management, construction management, or a related field.
At least 5 years of leadership experience in restoration, construction, or related environments.
Proven experience overseeing teams, managing P&L, delivering operational and financial results, and providing senior customer leadership.
Strong communication, strategic thinking and execution, operational command, financial and business acumen, relationship management, problem-solving, and leadership capabilities.
Ability to independently inspire, coach, and build high-performing teams.
Ability to work in an office, in the field, and on jobsites; travel may be required.
Ability to respond beyond standard work hours for emergency response.

Nice To Haves

Familiarity with mitigation, environmental services, reconstruction, industry practices, and estimating.

Responsibilities

Lead the operational, financial, and cultural performance of the primary branch and satellite offices.
Translate ATI values and strategic priorities into local execution plans that drive revenue growth, margin performance, operational consistency, and people management.
Oversee branch functions including mitigation, environmental services, reconstruction, estimating, project management, administration, safety, sales, and collections.
Assess regional market conditions to identify opportunities, risks, and competitive trends.
Lead change management when new systems, processes, or organizational initiatives are introduced.
Ensure projects meet or exceed expectations for scope accuracy, quality, timelines, documentation, safety, and profitability.
Promote effective workflows for job setup, job costing, resource planning, labor utilization, documentation, and performance tracking.
Monitor job performance through job walks, KPI reviews, and production meetings to align with ATI standards and improve branch efficiency.
Ensure proactive, transparent, and timely customer communication.
Oversee issue resolution, escalations, and service recovery.
Drive continuous improvement to enhance customer experience and increase repeat business.
Champion use of project management, CRM, estimating, client portal, financial, and reporting systems.
Partner with business development to expand market presence and identify opportunities.
Support sales teams with operational insights, client visits, education, and solution development.
Represent ATI at regional events, associations, trade shows, and networking forums.
Cultivate relationships with insurance carriers and agents, TPAs, property managers, healthcare systems, schools, real estate groups, and other key accounts.
Promote system utilization, CRM data integrity, account planning participation, and alignment between sales and operations.
Own the branch or region’s full P&L, including revenue achievement, job margins, labor management, and EBITDA contribution.
Develop and manage annual budgets, forecasts, and branch-level strategic plans.
Ensure accurate and timely billing, job costing, change orders, collections, and DSO targets.
Analyze financial results, identify trends, and implement action plans as needed.
Build a culture of ownership, communication, teamwork, safety, and continuous improvement consistent with ATI CARES values.
Develop high-performing teams through coaching, mentoring, career growth, training, recognition, communication, and accountability.
Provide regular feedback, conduct annual performance reviews, address underperformance, and develop future talent.
Ensure adherence to OSHA, EPA, state, local, and industry safety requirements, including certifications.
Promote safety through communication, training, jobsite visits, and accountability.
Respond to ATI team members and clients beyond standard work hours for emergency response.
Perform other duties as assigned.