Regional Manager
About The Position
The Regional Manager leads a regional portfolio of affordable housing properties, overseeing operational performance, regulatory compliance, and resident satisfaction. The role mentors and develops Community Managers, supports strong team performance, and helps ensure communities are safe, supportive, and successful. The Regional Manager works with Property Management, Facilities, and Asset Management on budgets, goals, and growth, and builds collaborative relationships with agencies, investors, and internal departments. The position is based in Rochester, New York, follows a Monday–Friday schedule of 8:30 a.m. to 5:00 p.m., and includes hybrid work and regional travel. Schedules may include rotating weekend coverage based on property performance and business needs.
Requirements
- At least 5 years of affordable housing management experience, including LIHTC, Section 8, or HUD compliance.
- At least 2 years of supervisory experience, including training, performance management, and staffing.
- Knowledge of budgets, NOI, and financial reporting.
- Proficiency in Microsoft Office.
- High school diploma or GED required.
- Flexibility to travel regionally for site visits, inspections, and meetings.
- Strong interpersonal, organizational, communication, strategic-thinking, and problem-solving skills.
Nice To Haves
- Experience with Yardi Voyager.
- COS, LIHTC, or STAR certification, or willingness to obtain certification.
- Bachelor’s degree in Business or a related field.
Responsibilities
- Drive property performance, regulatory compliance, and resident satisfaction across the regional portfolio.
- Coach, support, and develop Community Managers to encourage engagement and accountability.
- Partner with Property Management, Facilities, and Asset Management on budgets, goals, and growth.
- Ensure properties are prepared for LIHTC, HUD, and other agency inspections and maintain regulatory compliance.
- Monitor KPIs, including occupancy, collections, and NOI.
- Lead performance reviews, business plan preparation, and staff development initiatives.
- Engage with agencies, investors, and internal departments to strengthen collaboration and transparency.
- When scheduled for weekend coverage, support leasing, resident engagement, and rent collection activities.
Benefits
- Competitive pay and annual salary reviews.
- 13 paid holidays, 15 days of PTO, two volunteer days, and six weeks of fully paid parental leave.
- Medical, dental, and vision coverage, plus HSA and flexible spending accounts.
- Retirement plans with company match.
- Wellness program with opportunities to earn quarterly HSA contributions.
- Company-paid life insurance and short- and long-term disability insurance.
- Ongoing training, certifications, and growth opportunities.
- A mission-focused culture built on belonging and community impact.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
