Regional Manager

Advia Credit Union•Crystal Lake, IL

7d•$94,472 - $113,366•Hybrid

About The Position

The Regional Manager advances the credit union’s strategic goals by leading assigned branches to achieve strong operational performance and exceptional service for internal and external members while demonstrating Advia’s core values. The role develops and coaches Branch Managers, reinforces accountability to organizational goals, and ensures alignment with regulatory requirements, service standards, policies, and people practices. Through regular branch engagement, cross-functional partnership, and community involvement, the Regional Manager focuses on strategic execution, leadership effectiveness, and sustained member and employee success across the region. The position oversees branch leadership and performance, provides in-person coaching, supports employee onboarding, represents Advia in the community, evaluates branch operations, and partners with internal departments to improve branch and member service. The role requires compliance with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Work is primarily indoors in a climate-controlled private office with minimal noise. The role is hybrid and involves regular branch visits and travel. Work is primarily sedentary, with occasional lifting of up to 20 pounds, stair use during emergencies, routine computer and office-equipment use, and the ability to work extended hours when required or requested.

Requirements

Five to eight years of similar or related experience, including preparatory experience.
A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
Significant trust, credibility, and diplomacy when communicating with customers, direct and indirect reports, and outside vendors, including on sensitive or confidential matters.
Ability to motivate, influence, educate, or advise others on matters of significance, including subject matter experts and first-level to middle managers.
Ability to perform primarily sedentary work, with limited exertion and occasional lifting of up to 20 pounds.
Ability to climb or descend stairs in an emergency.
Ability to operate routine office equipment, including a telephone, copier, facsimile machine, and calculator.
Ability to routinely work on a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours whenever required or requested by management.
Ability to travel by automobile, commercial airline, rental vehicle, and public transportation, and to lodge in public facilities.
Ability to maintain regular, reliable, and timely attendance.
Ability to work independently or as part of a team, and to plan and direct the work activities of self and others.
Ability to read and carry out written instructions and follow oral instructions; communicate clearly and present information in a logical, understandable sequence.
Ability to perform basic financial calculations with extreme accuracy.
Ability to deal calmly and professionally with diverse personalities at all organizational levels and provide high levels of customer service and discretion.
Ability to work effectively under deadline-related stress and requirements for accuracy, quality, or a fast pace, and to manage multiple, simultaneous, changing priorities.
Ability to exercise discretion with internal and external confidential matters.

Responsibilities

Oversee and develop Branch Managers to support strong leadership, operational effectiveness, and consistent people practices across assigned branches.
Provide coaching, guidance, performance oversight, and timely, transparent, constructive feedback to strengthen leadership effectiveness and employee development.
Ensure compliance with regulatory requirements and alignment with Advia’s mission, values, service standards, policies, and work guidelines.
Address non-performance promptly and appropriately, partnering with Human Resources as needed.
Review leadership performance and make recommendations regarding promotion, corrective action, and termination, as appropriate.
Conduct in-person branch visits to observe operations, operating rhythms, and strategic execution, and deliver documented in-person coaching and guidance.
Review branch-level metrics and evaluate regional and branch performance, reinforcing accountability to organizational goals through ongoing coaching and mentorship.
Assist with onboarding new employees to foster cultural alignment and support engaged, high-performing employees.
Represent and promote Advia in the community to expand brand recognition, positively impact communities, and advance organizational growth.
Focus on strategic execution, coaching, and development to drive employee, member-service, and regional performance success.
Review branch operational practices and identify ways to maintain high service levels for members.
Partner with Operations Support, Project Managers, and other departmental managers to support branch and member-service success.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control; follow policies and procedures, exercise judgment, and raise questions to management as needed.