Regional Manager

Concerto Renal Services•San Antonio, TX

85d•$80,000 - $112,000•Hybrid

About The Position

Concerto Renal Services is an industry leader in nursing home dialysis, rapidly expanding with a mission to reimagine dialysis care. This role is essential for overseeing multiple locations and direct reports (Charge Nurses, Dialysis Technicians, and Dialysis Assistants) in the subacute dialysis setting. The Regional Manager reports to the Regional Vice President and is accountable for customer service, staffing, operations within budgetary constraints, regulatory compliance, and adherence to Concerto’s policies, procedures, and training, in compliance with state and federal regulations.

Requirements

Travel Required
Bilingual (English/Spanish) preferred
Registered Nurse or Healthcare related background required
Previous Management experience preferred
Understanding of CMS regulations
Basic Use Microsoft Office including PowerPoint, Word, Excel, and Outlook
Unencumbered driver’s license
CPR certification

Nice To Haves

Bilingual (English/Spanish)
Previous Management experience

Responsibilities

Oversees multiple locations and all direct reports (Charge Nurses, Dialysis Technicians, and Dialysis Assistants) in the subacute dialysis setting.
Accountable for customer service, staffing, operations within budgetary constraints, regulatory compliance, and CRS policies and procedures.
Provides input into the development of staffing and supply budgets, including monitoring, assessment, and adjustment due to census fluctuations.
Tracks compliance with financial goals related to hours and cost per treatment.
Assures timely and accurate billing procedures.
Identifies opportunities and develops plans for revenue enhancement and growth of services.
Responsible for interviewing, hiring, and retention of appropriate staff to maintain proper staffing ratios.
Responsible for coaching, training, and overseeing performance of direct report staff.
Provides continuing education opportunities as needs are identified.
Conducts regular staff meetings to share information and concerns.
Maintains effective communication processes with the COO and all CRS employees, including department heads and support staff.
Promotes quality standards through utilization of KDOQ guidelines, ESRD, regulatory requirements, and CRS professional standards of care.
Assures quality patient outcomes and professional standards of care.
Provides for periodic chart audits and data collection for analysis of quality indicators.
Tracks and trends data to determine the need for policy change and/or facility practice.
Prepares monthly QAPI data and summary and presents at monthly Corporate QAPI to the Medical Director, ensuring implementation of action plans.
Prepares weekly reports of unit activities and reports at the Management Meeting.
Conducts monthly documentation audits.
Conducts monthly facility audits.
Follows up on Adverse Occurrence reports and conducts Root Cause Analysis as needed.
Maintains and develops policies and procedures that reflect practice and assure safety and regulatory compliance.
Reports and follows up on equipment repairs.
Ensures timely and appropriate action to state survey recommendations.
Provides for and maintains patient, staff, and facility confidentiality.
Serves as a patient advocate.
Supports and participates in customer relations and marketing efforts.
Facilitates collaborative working relationships.
Promotes positive customer service strategies with staff.
Provides excellent customer service to all external and internal customers, including patients, families, nursing home staff, CRS staff, and physicians.
Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.