Regional Manager

Asset Living•Columbia, SC

About The Position

The Regional Manager oversees the operations of a housing community portfolio and manages personnel, leasing, maintenance, financial, administrative, and risk-management activities. As an offsite leader, the Regional Manager supervises property operations and staff to ensure compliance with company policies and procedures, safety and fair housing guidelines, and liability requirements. The role includes travel estimated at 25–50% of annual work time for property visits, conferences, training, and other business activities. This is a safety-sensitive position and may be subject to additional compliance requirements.

Requirements

High school diploma or equivalent; alternatively, the posting lists a bachelor's degree preferred or four years of housing-industry experience, one to two years of related experience and/or training, or an equivalent combination of education and experience.
Basic computer skills and the ability to understand and perform all on-site software functions.
Basic knowledge of Fair Housing Laws and OSHA requirements.
Ability to travel an estimated 25–50% of annual work time.

Nice To Haves

Bachelor’s degree.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification.

Responsibilities

Screen, hire, train, coach, and develop on-site staff using company techniques and directives.
Support staff effectiveness through ongoing training, coaching, counseling, and guidance in line with company training benchmarks.
Address performance problems consistently, document them, communicate with regional leadership and Human Resources, and handle termination when appropriate.
Prepare or review salary increase requests and ensure counseling statements, written evaluations, and salary requests are reviewed and provided to Human Resources.
Approve timesheets and verify hours, leave reporting, and signatures.
Promote staff harmony and performance through effective leadership, and ensure compliance with company policies and procedures.
Improve net operating income through cost controls and revenue and leasing improvements; identify trends and recommend strategies.
Develop yearly operating budgets and forecasts, and provide monthly written evaluations of significantly over-budget income and expense items.
Recommend future capital improvements and monitor large-project proposals, contracts, and work in progress.
Monitor deposits, rent collections, charges, and vendor invoices for timely receipt, reconciliation, coding, and submission.
Ensure property closeout is completed on time and ownership financial reports are accurate.
Develop yearly marketing plans and strategies to generate rentals or rent increases.
Ensure effective leasing techniques, follow-up, lease signing and documentation, and accurate, up-to-date reporting.
Address resident complaints, concerns, and requests to support resident satisfaction.
Develop and implement resident retention programs, such as resident functions, promotions, and newsletters.
Show, lease, and move in prospective residents.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Assist the property's emergency team and ensure appropriate handling of emergencies involving staff, residents, and buildings in accordance with company guidelines.
Manage customer service and monitor maintenance request turnaround and staff responsiveness.
Maintain property appearance and ensure repairs are identified and completed promptly through regular inspections and tours.
Use property resources, equipment, and supplies economically, including obtaining vendor and contractor bids and addressing inadequate service.
Direct and monitor maintenance, construction, and rehabilitation work to ensure quality and timely completion, including checking unit readiness and work orders.