Regional Manager

Bellwether Housing • Seattle, WA

11d • $105,400 - $128,850 • Hybrid

About The Position

The Regional Manager oversees the operations of several affordable housing properties, including resident satisfaction and retention, resident lifecycle activities such as lease administration, maintenance, rent collection, compliance, and delinquency management, property financial performance, and marketing in accordance with company standards. The role fosters teams that provide exceptional resident service and expand access to opportunities and resources that support housing stability.

The position leads property managers and site employees, develops and implements strategies to achieve property goals, monitors regulatory and policy compliance, builds collaborative relationships, and reviews financial performance. The schedule is hybrid, with three days on-site, Monday through Friday, from 8:30 a.m. to 5:00 p.m.; the supervisor will determine the final schedule. The role may require responding to after-hours emergencies.

Bellwether Housing is a nonprofit affordable housing provider serving the Pacific Northwest. The position offers a salary range of $105,400–$128,850 annually, with offers determined by factors including qualifications, experience, skills, and location. Applicants must be authorized to work in the United States on a full-time basis; visa sponsorship is unavailable. Employment is contingent on successfully completing a background check in accordance with Seattle’s Fair Chance Employment Ordinance.

Requirements

• At least four years of experience as a multi-family Property, Portfolio, or Regional Manager responsible for a portfolio of affordable housing properties, such as LIHTC, HOME, or Section 8 properties, and direct supervision of on-site teams; minimum portfolio size of 500 units or five buildings.
• Collaborative leadership style and effective team-building ability.
• Excellent written communication skills.
• High proficiency with property management software systems and Microsoft Office, including Excel.
• Deep understanding of affordable housing regulatory regimes, including HUD, Low-Income Housing Tax Credits, and state and local funder regulations.
• Experience working with complex populations, including people with histories of mental illness, substance abuse, and homelessness.
• Ability to communicate technical concerns with sufficient detail, quickly and accurately.
• High degree of initiative and problem-solving ability.
• Strong interpersonal skills to communicate effectively and sensitively with all levels of the organization.
• Ability to work independently and prioritize effectively in a fast-paced environment.
• Exceptional customer service skills and ability to respond quickly and tactfully to customers.
• Required knowledge of profit and loss statements, general ledgers, and budgeting.
• Experience investigating resident grievances and alleged civil rights violations.
• Conversant with local, state, and federal fair housing and landlord/tenant laws.
• Ability to exercise discretion and maintain confidentiality.
• Commitment to equity, inclusion, and respect, and ability to thrive in inclusive environments and connect with people with varied experiences.

Nice To Haves

• Proficiency with property management systems such as Yardi.
• Washington State real estate broker’s license.
• CPM or equivalent certification.
• C3P, COS, or equivalent certification.
• Project management skills.
• Familiarity with Sound Families, HOPWA, and service-enriched housing programs.
• Bachelor’s degree; experience may be substituted for education.

Responsibilities

• Develop and implement strategies to achieve property goals, including analyzing market trends and competition to identify growth opportunities.
• Ensure a high level of resident customer satisfaction, and track resident satisfaction and retention while adjusting practices as needed.
• Lead and manage property managers and site employees, provide guidance and support, conduct performance evaluations, and address areas for improvement.
• Respond as needed to after-hours emergencies by contacting resources and supporting and guiding staff and the maintenance department.
• Create a service-oriented environment that increases residents’ access to opportunities and resources supporting housing stability.
• Understand and manage property operations according to the applicable Property Management Agreement and Management Plan.
• Monitor building operations for compliance with Bellwether policies and procedures, fair housing laws, and landlord/tenant regulations.
• Ensure buildings meet regulatory requirements, address compliance issues, and ensure funder reports are accurate and submitted on time.
• Research and resolve property management issues, advise on disputes, and use legal counsel for more complex matters.
• Build strong site teams around Bellwether’s values of accountability, belonging, and collaboration, and champion the ‘One Team.’
• Develop and maintain collaborative relationships with internal and external stakeholders, and ensure site teams do the same.
• Monitor revenue and expenses against financial targets and prepare and present financial reports to senior management and lenders.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• 403(b) retirement plan with an employer match.
• Up to $1,500 in employer-paid continuing education per year.
• ORCA Transit Pass.
• Up to 24 paid days off in the first year, prorated personal days renewed annually, and eight paid office closure days.
• Competitive compensation and a generous benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed