Regional Manager

Asset Living•Kansas City, MO

About The Position

The Regional Manager oversees the operations of a housing community portfolio, managing personnel, leasing, maintenance, financial, administrative, and risk-management functions. As an offsite leader, the Regional Manager supervises properties and staff to ensure compliance with company policies and procedures, safety and fair housing guidelines, and liability requirements. The position involves travel estimated at 25–50% of work time annually for property visits, conferences, training, and other business-related activities. This is a safety-sensitive position and may be subject to additional compliance requirements. The job description is not all-inclusive and may be modified; additional duties or responsibilities may be assigned by a supervisor.

Requirements

High school diploma or equivalent, or an equivalent combination of education and experience.
One to two years of related experience and/or training, or four years of experience in the housing industry, as stated among the alternative qualification pathways.
Basic computer skills.
Basic knowledge of Fair Housing Laws and OSHA requirements.
Ability to understand and perform all onsite software functions.

Nice To Haves

Bachelor’s degree preferred.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification preferred.

Responsibilities

Screen, hire, train, coach, and develop onsite staff using company directives and consistent techniques.
Support staff effectiveness through ongoing training, coaching, counseling, and guidance in accordance with company training benchmarks.
Address performance problems consistently, document them, communicate with the appropriate senior leadership and Human Resources, and terminate employees when appropriate.
Prepare Community Manager salary-increase requests, assist with requests for other team members as needed, and approve requests from the site.
Submit counseling statements, written evaluations, and salary requests for review by the Regional and Senior Vice President and deliver them to Human Resources.
Approve timesheets and verify hours, vacation and sick time, and required signatures.
Promote staff harmony and job performance through effective leadership and support.
Ensure staff compliance with company policies and procedures.
Improve net operating income through cost controls and revenue and leasing improvements; identify trends and recommend strategies and adjustments.
Develop annual operating budgets and forecasts.
Provide monthly written evaluations of income and expense items that are significantly over budget.
Recommend future capital improvements.
Monitor site proposals and contracts for large projects and check work in progress.
Monitor timely receipt and reconciliation of deposits, rent collections, and charges.
Monitor and approve timely receipt, reconciliation, and coding of vendor invoices.
Ensure property closeout is completed on time and ownership financial reports are accurate.
Develop annual marketing plans and use marketing strategies and systems.
Provide marketing strategies to generate rentals or rent increases.
Ensure leasing practices, follow-up, lease execution and documentation, and reporting systems are effective and accurate.
Address resident complaints, concerns, and requests to support resident satisfaction.
Develop and implement resident-retention programs, such as resident events, promotions, and newsletters.
Show, lease, and move in prospective residents.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Assist the property emergency team and ensure appropriate handling of emergencies involving staff, residents, or buildings in accordance with company guidelines to minimize liability.
Manage customer service and monitor service-request turnaround and maintenance staff responsiveness.
Maintain property appearance through regular inspections and tours, and ensure repairs are identified and completed promptly.
Use property resources, equipment, and supplies economically, including obtaining vendor, supplier, and contractor bids and addressing inadequate service.
Direct and monitor maintenance, construction, and rehabilitation work to ensure quality and expediency, including checking unit make-readiness and work-order completion.
Travel for property visits, conferences, training sessions, and other business-related activities, estimated at 25–50% of annual work time.
Perform additional duties or take on additional responsibilities as assigned by a supervisor.