Regional Manager

Avenue5 Residential, LLC•Los Angeles, CA

About The Position

Avenue5 is seeking a Regional Manager to oversee the overall operations of several multifamily properties. The role ensures efficient property operations, oversees vendor contracts and maintenance, lease administration and monthly reporting, and works with property leadership to provide a positive experience for residents, associates and property owners. The Regional Manager oversees resident satisfaction and retention, resident lifecycle activities, property financial performance and marketing, associate lifecycle and development, budgeting, reporting, compliance with property management agreements, property appearance and safety, and escalated resident issues. The position may require overtime, weekend and non-traditional holiday work, as well as travel including overnight. Avenue5 provides reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Five to ten years of property management experience.
Three to five years of direct management experience.
Prior experience with Yardi or an equivalent property management system.
Real estate license as required by state or local law.
Knowledge of P&L statements, general ledgers and budgeting.
Three to five years of ownership-level responsibility for resident rental lifecycle activities.
Ability to interact effectively with residents, suppliers, associates and clients.
Ability to lead and communicate a shared vision, coach and develop associates, and create an environment that enables them to do their best work.
Ability to communicate technical concerns quickly and accurately with adequate detail.
High degree of initiative and problem-solving ability.
Intermediate knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint and Excel.
Ability to organize work, handle multiple tasks and consistently meet deadlines.
Ability to write reports and business correspondence.
Excellent written and verbal communication skills.
Strong interpersonal skills to communicate effectively and sensitively with all levels of management.
Ability to work independently and prioritize effectively in a fast-paced environment.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to maintain a regular schedule that may include overtime, weekends and non-traditional holidays.
Ability to travel, including overnight.
Ability to lift, push and pull up to 40 pounds; sit, stand, reach, bend and stoop for extended periods; and meet the stated hearing and visual requirements.
Ability to tolerate stressful situations and work under minimal to moderate supervision.
Pass Avenue5 Fair Housing, Diversity and Inclusion Training within 30 days of employment.

Nice To Haves

Bachelor’s degree.
Understanding of HUD and/or loan assistance processes.

Responsibilities

Oversee operations of several properties, including resident satisfaction and retention, resident lifecycle activities, lease administration, rental collection, delinquency management, property P&L, and marketing in accordance with company standards.
Ensure a high level of client customer satisfaction.
Manage the full associate lifecycle, including recruiting, mentoring and performance management.
Create strategic marketing plans to attract and retain residents in conjunction with the Avenue5 marketing team.
Manage each property's annual budget, P&L statements and general ledger, and prepare reports for property owners and Avenue5 leadership.
Understand and follow the operating guidelines established for each property in its Property Management Agreement.
Regularly inspect properties to ensure curb appeal, office and maintenance operations, and competitive market positioning.
Respond to escalated resident complaints and issues, and serve as liaison between residents and the corporate office regarding common-area maintenance administration and enforcement of landlord rules and regulations.
Oversee site natural disaster and emergency evacuation plans.
Oversee property and associate safety records, property loss claims and risk management initiatives.
Perform other responsibilities as assigned by management.