Regional Manager

Asset Living•Kansas City, KS

10d

About The Position

The Regional Manager oversees the operations of a housing community portfolio and manages personnel, leasing, maintenance, financial, administrative, and risk-management functions. As an offsite leader, the Regional Manager supervises property operations and staff to help ensure compliance with company policies and procedures, safety requirements, fair housing guidelines, and liability concerns. The role includes substantial travel, estimated at 25–50% of annual work time, for property visits, conferences, training, and other business activities. This is a safety-sensitive position and may be subject to additional compliance requirements. The job description is a guide rather than an exhaustive or permanent list of duties; additional responsibilities may be assigned.

Requirements

High school diploma or equivalent, or the stated equivalent combination of education and experience.
Bachelor’s degree preferred, or four years of experience in the housing industry, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Basic computer skills and ability to understand and perform all on-site software functions.
Basic knowledge of Fair Housing Laws and OSHA requirements.
Ability to travel an estimated 25–50% of work time annually.

Nice To Haves

Bachelor’s degree.
Certified Apartment Manager (CAM) certification.
Accredited Resident Manager (ARM) certification.

Responsibilities

Screen, hire, train, coach, and develop on-site staff using company directives and consistent techniques.
Support staff effectiveness through ongoing training, coaching, counseling, and guidance in line with company training benchmarks.
Address performance problems, document them, communicate with supervisors and Human Resources, and terminate employees appropriately when necessary.
Prepare salary-increase requests for Community Managers, assist with requests for other team members, and approve site requests.
Submit counseling statements, written evaluations, and salary requests for review by the Regional and Senior Vice President and delivery to Human Resources.
Approve timesheets and verify hours, leave reporting, and signatures.
Promote staff harmony and quality performance through effective leadership, and ensure compliance with company policies and procedures.
Improve net operating income through cost control and revenue and leasing improvements; identify trends and recommend strategies or adjustments.
Develop yearly operating budgets and forecasts, and provide monthly written evaluations of significantly over-budget income and expense items.
Recommend future capital improvements and monitor large-project proposals, contracts, and work in progress.
Monitor the timely receipt and reconciliation of deposits, rent collections, and charges.
Monitor and approve the timely receipt, reconciliation, and coding of vendor invoices.
Ensure property closeout is completed on time and ownership financial reports are accurate.
Develop yearly marketing plans and use marketing strategies and systems, including strategies to generate rentals or rent increases.
Ensure leasing techniques, follow-up, lease signing and documentation, and reporting systems are effective and accurate.
Address resident complaints, concerns, and requests to support resident satisfaction.
Develop and implement resident-retention programs, such as resident functions, promotions, and newsletters.
Show, lease, and move in prospective residents.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Assist with the property emergency team and ensure emergencies involving staff, residents, or buildings are handled within company guidelines to minimize liability.
Manage customer service and monitor maintenance service-request turnaround and responsiveness.
Maintain property appearance and ensure repairs are identified and completed on time through regular inspections and tours.
Use property resources, equipment, and supplies economically, including obtaining vendor, supplier, and contractor bids and addressing inadequate service.
Direct and monitor maintenance, construction, and rehabilitation work to ensure quality and timely completion, including inspecting units for completed make-readies and work orders.
Travel for property visits, conferences, training sessions, and other business-related activities as required.