Regional Manager
About The Position
At Kids Empire, the Regional Manager oversees the guest experience and financial performance of a market comprising 5 to 10 parks. The role leads Park Managers and their teams, supports training and development, and holds teams accountable to company standards. Working closely with the Director of Operations and the executive team, the Regional Manager helps develop long-term plans to improve productivity and success. The position supervises day-to-day operations across multiple parks, conducts regular visits and assessments, and works to meet revenue, profit, customer satisfaction, safety, compliance, and quality goals. It also manages staffing and scheduling processes, vendor relationships, park openings and closings, maintenance coordination, and operational investigations.
Requirements
- Bachelor’s degree or equivalent in business administration or a related field.
- Proven experience in a multi-unit role.
- Strong understanding of operations, financial management, and customer service.
- Leadership skills.
- Experience developing Performance Improvement Plans and Action Plans.
- Strong working knowledge of data analysis and performance metrics using business management software.
- Good communication and customer service skills.
- Strong conflict-resolution skills.
- Ability to travel frequently throughout assigned markets.
- Ability to work weekends and holidays.
- Ability to work in noisy environments, including noise from children and music, and in a hectic environment during peak hours.
- Ability to work in a tight structure.
- Ability to stand, walk, bend, and twist constantly.
Responsibilities
- Supervise and guide location managers, supervisors, and employees.
- Support day-to-day operations across multiple parks in the market.
- Conduct regular park visits to assess performance and address operational issues.
- Develop and implement strategies to achieve revenue, profit, market-growth, and customer-satisfaction goals.
- Conduct performance evaluations and implement improvement plans as needed.
- Maintain effective communication between parks and the Support Center.
- Monitor operations for compliance with safety regulations, company policies, and quality standards.
- Maintain a disciplined training approach aligned with Learning and Development processes and policies.
- Implement and enforce best practices for customer service, ride and structure maintenance, food service, and other operational areas.
- Manage and conduct assessments for assigned parks, including monthly assessments for compliance, safety, and performance.
- Lead and motivate Park Managers and employees, providing assistance with training and development.
- Conduct interviews and hire management and staff when needed.
- Discipline employees and terminate employment when policies are violated.
- Prepare and audit employee schedules, oversee the timekeeping system, and approve time off for Park Management.
- Manage and communicate with vendors associated with the market.
- Ensure required opening and closing procedures are followed at all assigned locations, including remote oversight of park openings and closings.
- Ensure rides and facilities are maintained and meet safety standards; coordinate with maintenance teams to address issues promptly.
- Implement safety protocols and conduct regular safety audits.
- Conduct audits and participate in investigations with other departments.
- Walk park floors during visits to identify unsafe hazards and monitor guest compliance with park rules and guidelines.
- Address customer complaints and concerns promptly and professionally.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
