Regional Manager

Asset Living•Tigard, OR

20d

About The Position

The Regional Manager oversees the operations of a portfolio of housing communities and manages personnel, leasing, maintenance, financial, administrative, and risk-management functions. As an offsite leader, the Regional Manager supervises property operations and staff to ensure compliance with company policies and procedures, safety requirements, fair housing guidelines, and liability controls. The role includes travel estimated at 25–50% of annual work time for property visits, conferences, training, and other business activities. This is a safety-sensitive position and may be subject to additional compliance requirements. The job description is a guide rather than an exhaustive or permanent list of duties; responsibilities may be modified, and additional duties may be assigned.

Requirements

High school diploma or equivalent, or four years of experience in the housing industry, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Basic computer skills.
Ability to understand and perform all on-site software functions.
Basic knowledge of Fair Housing Laws and OSHA requirements.

Nice To Haves

Bachelor’s degree.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification.

Responsibilities

Screen, hire, train, coach, counsel, and develop on-site staff in accordance with company directives and training benchmarks.
Address staff performance issues consistently, document them, communicate with leadership and Human Resources, and handle termination when appropriate.
Prepare or approve salary requests and personnel documentation, and ensure required materials are reviewed and submitted to Human Resources.
Approve timesheets and verify reported hours, leave, and signatures.
Promote effective staff performance, harmony, and compliance with company policies and procedures.
Achieve strong net operating income through cost control and revenue and leasing improvements; identify trends and recommend strategies.
Develop annual operating budgets and forecasts and provide monthly written evaluations of significantly over-budget income and expense items.
Recommend future capital improvements and monitor proposals, contracts, and work in progress for large projects.
Monitor deposits, rent collections, charges, and vendor invoices for timely receipt, reconciliation, coding, and submission.
Ensure property closeout is timely and ownership financial reports are accurate.
Develop annual marketing plans and strategies to generate rentals or rent increases.
Ensure effective leasing techniques, follow-up, lease documentation, and reporting; show, lease, and move in prospective residents.
Address resident complaints, concerns, and requests, and develop resident-retention programs.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Assist with the property emergency team and ensure emergencies involving staff, residents, or buildings are handled according to company guidelines.
Oversee customer service, service-request turnaround, and maintenance staff responsiveness.
Maintain property appearance and ensure repairs are identified and completed promptly through regular inspections and tours.
Use property resources, equipment, and supplies economically, including obtaining vendor and contractor bids and addressing inadequate service.
Direct and monitor maintenance, construction, and rehabilitation work to ensure quality and timely completion.
Travel for property visits, conferences, training sessions, and other business-related activities.