Regional Manager

Avenue5 Residential, LLC•Dallas, TX

27d

About The Position

Avenue5 is seeking an experienced Regional Manager to oversee operations across several multifamily properties. The role calls for a strong leadership record in multifamily property management, extensive Class A portfolio experience, and financial acumen, with a focus on property performance, profitability, and developing high-performing teams. The Regional Manager oversees resident satisfaction and retention, resident lifecycle activities, property financials and marketing, associate lifecycle activities, client satisfaction, property inspections, safety and risk management, and emergency planning. The position requires regular travel, potentially overnight, and a schedule that may include overtime, weekends, and non-traditional holidays. The work environment may include office settings, varied weather conditions, noise, confined spaces, public contact, and exposure to potential hazards.

Requirements

High school diploma or equivalent.
Five to ten years of property management experience.
Three to five years of direct management experience.
Prior experience with Yardi or another equivalent property management system.
Real estate license as required by state or local law.
Knowledge of P&L statements, general ledgers, and budgeting.
Three to five years of ownership-level responsibility for resident rental lifecycle activities.
Ability to interact effectively with residents, suppliers, associates, and clients.
Ability to lead and communicate a shared vision, and provide associate coaching and development.
Ability to relay technical concerns with adequate detail, quickly and accurately.
High initiative and problem-solving ability.
Intermediate knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Ability to organize work, manage multiple tasks, and consistently meet deadlines.
Ability to write reports and business correspondence.
Excellent written and verbal communication skills.
Strong interpersonal skills to communicate effectively and sensitively with all levels of management.
Ability to work independently and prioritize effectively in a fast-paced environment.
Ability to cope with and defuse situations involving angry or difficult people.
Pass Avenue5 Fair Housing, Diversity and Inclusion Training within 30 days of employment.
Maintain a regular schedule that may require overtime, weekends, and non-traditional holidays.
Ability to travel, including overnight.
Ability to lift, push, and pull up to 40 pounds; sit, stand, reach, bend, and stoop for extended periods; meet the described hearing and visual requirements; and tolerate stressful situations.
Ability to work under minimal to moderate supervision.

Nice To Haves

Bachelor’s degree.
Understanding of HUD and/or loan assistance processes.

Responsibilities

Oversee operations of several properties, including resident satisfaction and retention, lease administration, rental collection, delinquency management, property P&L, and property marketing in accordance with company standards.
Ensure a high level of client customer satisfaction.
Manage the full associate lifecycle, including recruiting, mentoring, and performance management.
Create strategic marketing plans to attract and retain residents in conjunction with the Avenue5 marketing team.
Manage each property's annual budget, P&L statements, general ledger, and reports for property owners and Avenue5 leadership.
Understand and follow the operations guidelines for each property established within the Property Management Agreement.
Regularly inspect properties to ensure curb appeal, office and maintenance operations, and competitive market positioning.
Respond to escalated resident complaints and issues, and serve as liaison to residents and the corporate office regarding common area maintenance and enforcement of landlord rules and regulations.
Oversee site natural disaster and emergency evacuation plans.
Oversee property and associate safety records, property loss claims, and risk management initiatives.
Perform other responsibilities as assigned by management.