Regional Manager

Advia Credit Union • Woodstock, IL

7d • Hybrid

About The Position

The Regional Manager advances Advia Credit Union’s strategic goals by leading assigned branches to deliver strong operational performance and exceptional service to internal and external members. The role develops and coaches Branch Managers, reinforces accountability to organizational goals, and ensures alignment with regulatory requirements, service standards, policies, and people practices. Through regular branch engagement, cross-functional partnerships, and community involvement, the Regional Manager supports strategic execution, leadership effectiveness, and sustained member and employee success across the region.

The position represents Advia in the community and partners with Operations Support, Project Managers, and other departmental managers to support branch and member service. The work environment is described as fast-paced, performance-based, and fun-infused. The role is hybrid and includes in-person branch visits, travel, and the possibility of extended hours when required or requested by management.

Requirements

• Five to eight years of similar or related experience, including preparatory experience.
• A two-year college degree or completion of a specialized business or trade school course of study equivalent to approximately 64 credit hours.
• A significant level of trust, credibility, and diplomacy; ability to handle sensitive or highly confidential discussions with customers, direct and indirect reports, and outside vendors.
• Ability to motivate, influence, educate, or advise others on matters of significance, including subject matter experts and first-level to middle managers.
• Ability to perform primarily sedentary work, with limited physical exertion and occasional lifting of up to 20 pounds.
• Ability to climb and descend stairs in an emergency.
• Ability to operate routine office equipment, including a telephone, copier, facsimile machine, and calculator.
• Ability to routinely work on a computer for an average of 6–8 hours per day when necessary.
• Ability to work extended hours whenever required or requested by management.
• Ability to travel by automobile as a driver or passenger, commercial airline, rental vehicle, and public transportation, and to lodge in public facilities.
• Regular, reliable, and timely attendance.
• Ability to perform work independently and effectively either individually or as part of a team; plan and direct the work activities of self and others.
• Ability to read and carry out written instructions, follow oral instructions, and communicate clearly and logically.
• Ability to perform basic financial calculations with extreme accuracy.
• Ability to deal calmly and professionally with diverse personalities at various organizational levels and demonstrate high customer service and discretion when dealing with the public.
• Ability to work with composure under deadlines, accuracy and quality requirements, and a fast pace; handle multiple, simultaneous, and changing priorities.
• Ability to exercise a high level of discretion with confidential internal and external matters.

Responsibilities

• Oversee and develop Branch Managers to support strong leadership, operational effectiveness, and consistent people practices across assigned branches.
• Provide coaching, guidance, and performance oversight while ensuring compliance with regulatory requirements and alignment with Advia’s mission, values, service standards, policies, and work guidelines.
• Provide timely, transparent, and constructive feedback to strengthen leadership effectiveness and employee development.
• Address non-performance promptly and appropriately, partnering with Human Resources as needed.
• Review leadership performance and make recommendations regarding promotion, corrective action, and termination, as appropriate.
• Conduct in-person branch visits to observe operations, operating rhythms, and strategic execution, and provide documented, in-person coaching and guidance.
• Review branch-level metrics and region and branch performance, reinforce accountability to organizational goals, and provide ongoing coaching and mentorship.
• Aid in onboarding new employees to foster cultural alignment and support engaged, high-performing employees.
• Represent and promote Advia in the community to expand brand recognition, positively impact communities, and advance organizational growth.
• Focus on strategic execution, coaching, and development to support employee success and regional member service and performance.
• Review branch operational practices and identify ways to maintain high service levels for members.
• Partner with Operations Support, Project Managers, and other departmental managers to support branch and member service.
• Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.
• Follow policies and procedures to minimize risk, exercise judgment, raise questions to management, and adhere to policy guidelines.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Life insurance and disability coverage.
• Generous paid time off (PTO) and paid holidays.
• Paid parental leave, available after one year of service.
• Learning and development programs.
• Tuition reimbursement, available after one year of service.
• Free telemedicine.
• Employee Assistance Program (EAP).
• Wellness initiatives.
• Paid Community Action Volunteer Hours.
• Incentive opportunity based on individual and branch performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree