Regional Manager
About The Position
Kids Empire is seeking an experienced Regional Manager to oversee the guest experience and financial performance of a market of 5 to 10 parks. The Regional Manager works closely with the Director of Operations and executive team to develop long-term plans, improve productivity, and support the company’s success. This role leads Park Managers and employees, provides ongoing assistance with training and development, and holds teams accountable to Kids Empire standards. The assigned locations are in Des Moines and Olathe and Lenexa, Kansas; Ballwin, Fenton, and North Kansas City, Missouri; and Bloomington and Roseville, Minnesota. The stated salary range is $75,000–$80,000.
Requirements
- Proven experience in a multi-unit role.
- Strong understanding of operations, financial management, and customer service.
- Experience developing and implementing strategies for market growth and success.
- Leadership skills.
- Bachelor’s degree or equivalent in business administration or a related field.
- Experience developing Performance Improvement Plans and Action Plans.
- Strong working knowledge of data analysis and performance metrics using business management software.
- Good communication and customer service skills, and strong conflict-resolution skills.
- Ability to stand, walk, bend, and twist constantly.
- Ability to work in noisy environments, including noise from children and music.
- Ability to tolerate a hectic work environment during peak hours.
- Ability to work in a tight structure.
Responsibilities
- Supervise and guide location managers, supervisors, and employees.
- Oversee and support day-to-day operations across multiple parks.
- Visit parks regularly to assess performance and address operational issues.
- Develop and implement strategies to meet revenue and profit targets and support market growth.
- Conduct performance evaluations and implement improvement plans and action plans as needed.
- Maintain effective communication between parks and the Support Center.
- Monitor compliance with safety regulations, company policies, and quality standards.
- Maintain a disciplined training approach aligned with Learning and Development processes and policies.
- Implement and enforce best practices for customer service, ride and structure maintenance, food service, and other operational areas.
- Conduct park assessments and monthly audits for compliance, safety, and performance.
- Meet the market’s financial goals.
- Interview and hire management and staff as needed.
- Implement strategies to improve customer satisfaction and loyalty.
- Discipline or terminate employees when policies are violated.
- Prepare and audit employee schedules, oversee timekeeping, and approve Park Management time off.
- Manage and communicate with vendors associated with the market.
- Ensure assigned parks follow opening and closing procedures; oversee park openings and closings via remote access.
- Ensure rides and facilities are maintained and meet safety standards; coordinate with maintenance teams to resolve issues promptly.
- Implement safety protocols and conduct regular safety audits.
- Ensure parks follow required processes, policies, and compliance standards.
- Conduct audits and participate in investigations with other departments.
- Walk park floors during visits to identify hazards and ensure guests follow attendance rules and guidelines.
- Address customer complaints and concerns promptly and professionally.
- Travel frequently throughout the assigned markets.
- Work weekends and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
