Regional Manager

PRC-Saltillo • Wooster, OH

5d

About The Position

The Regional Manager leads customer support and sales activities within an assigned region, developing and coaching a high-performing team while driving revenue growth, market expansion, and achievement of company goals. The role oversees regional performance, training, goal attainment, and staff development, and partners with Funding leadership to support collaboration and a consistent customer experience.

PRC-Saltillo’s mission is to provide voices to children and adults who are unable to communicate effectively with their natural voices. The organization supports people with conditions including Autism, ALS, Cerebral Palsy, and Aphasia through specialized communication devices and software.

The Regional Manager provides strategic leadership to the regional team, supports sales and revenue objectives, develops team members, and strengthens customer relationships. The role also contributes to regional planning, forecasting, budgeting, recruiting, training, performance management, and representation at conferences and regional events as needed.

Requirements

• Bachelor’s degree in Speech-Language Pathology, Special Education, Occupational Therapy, Business, or a related field.
• Three or more years of relevant work experience.
• At least one year of management experience or an equivalent combination of leadership or project management experience.
• Strong leadership skills, including the ability to motivate a team toward common goals and hold others accountable.
• Excellent organizational and time-management skills, including the ability to prioritize projects and lead effective meetings.
• Strong interpersonal and conflict-resolution skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent verbal and written communication skills.
• Customer-focused, service-oriented approach.
• Ability to develop, implement, and train others on effective processes.
• Ability to maintain professionalism, integrity, confidentiality, and composure in challenging situations.
• Positive attitude and growth mindset.

Nice To Haves

• Experience within the AAC industry is preferred.
• General knowledge of medical device funding is ideal.
• Demonstrated success in consultative selling is preferred.

Responsibilities

• Provide strategic leadership to the regional team in support of company objectives, sales and revenue goals, key performance metrics, and pipeline growth.
• Establish and monitor individual and team revenue targets, goals, and quarterly priorities.
• Coach, motivate, mentor, and develop regional team members.
• Promote a consultative, customer-centric sales approach throughout the region.
• Assess customer, consultant, and regional market needs and contribute to developing and improving best practices, processes, and tools.
• Ensure staff receive effective training and follow applicable company policies, procedures, and legal and regulatory requirements.
• Build collaborative relationships internally and externally, and assist regional staff with resolving customer concerns.
• Support regional forecasting, budgeting, strategic planning, and training initiatives.
• Participate in recruiting, hiring, onboarding, and training new regional team members.
• Complete performance reviews, performance improvement plans, and other team administrative responsibilities.
• Represent PRC-Saltillo at conferences and regional events as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager