Regional Manager

Kids Empire US•Sacramento, CA

10d•$80,000 - $85,000

About The Position

Kids Empire is seeking an experienced Regional Manager to oversee the park experience and financial performance of a market comprising 5 to 10 Parks. The role works closely with the Director of Operations and executive team to develop long-term plans that improve productivity and success. The Regional Manager leads, manages, and holds Park Managers and their employees accountable while supporting employee training and development and delivering a fun, friendly, clean, and safe guest experience. The position oversees day-to-day operations across multiple Parks, including financial results, customer service, staffing, safety, maintenance, compliance, and park assessments. It requires frequent travel throughout the assigned market and work in noisy, hectic environments, including weekends and holidays. The stated salary range is $80,000–$85,000.

Requirements

Proven experience in a multi-unit role.
Strong understanding of operations, financial management, and customer service.
Leadership skills.
Bachelor’s degree or equivalent in business administration or a related field.
Experience developing Performance Improvement Plans and Action Plans.
Strong working knowledge of data analysis and performance metrics, using business management software.
Good communication and customer service skills, and strong conflict-resolution skills.
Ability to travel frequently throughout the assigned markets.
Ability to work weekends and holidays.
Ability to work in noisy environments created by guests, including children yelling and music, and tolerate a hectic work environment during peak hours.
Ability to work in a tight structure.
Ability to stand, walk, bend, and twist constantly.

Responsibilities

Supervise and guide location managers, supervisors, and employees.
Oversee and support the day-to-day operations of multiple Parks in the market.
Visit Parks regularly to assess performance and address operational issues.
Develop and implement strategies to meet revenue and profit targets and support market growth.
Conduct performance evaluations and implement improvement plans as needed.
Maintain effective communication between Parks and the Support Center.
Monitor operations for compliance with safety regulations, company policies, and quality standards.
Maintain a disciplined training approach aligned with Learning and Development processes and policies.
Implement and enforce best practices for customer service, ride and structure maintenance, food service, and other operational areas.
Conduct Park assessments for assigned locations, including monthly assessments for compliance, safety, and performance.
Meet the market’s financial goals.
Conduct interviews and hire management and staff when needed.
Implement strategies to improve customer satisfaction and loyalty.
Discipline employees and terminate employment when policies are violated.
Prepare and audit employee schedules and oversee the timekeeping system.
Approve time off for Park Management.
Manage and communicate with vendors associated with the market.
Ensure assigned locations follow opening and closing procedures, including overseeing park openings and closings through remote access.
Ensure rides and facilities are properly maintained and meet safety standards; coordinate with maintenance teams to address issues promptly.
Implement safety protocols and conduct regular safety audits.
Ensure Parks follow processes and policies and meet compliance requirements.
Conduct audits and participate in investigations alongside other departments.
Walk the floor during Park visits to identify unsafe hazards and ensure guests follow attendance rules, regulations, and guidelines.
Address customer complaints and concerns promptly and professionally.