Regional Manager

Avanath•San Francisco, CA

33d•Hybrid

About The Position

Avanath is a leading property management company specializing in affordable housing for the workforce. The Regional Manager role is a key leadership position with broad operating latitude and decision-making responsibility for a significant real estate portfolio. This role is crucial in supporting the Avanath brand, building reputation, ensuring consistent excellence, and enhancing resident services. The Regional Manager provides expertise in acquisition, due diligence, lease-up, and capital improvements, while also overseeing property operations, systems, quality procedures, and training. A primary focus is on continual improvement in efficiency, technology, and team support. This role contributes significantly to fostering high company morale, acting as a cheerleader for success, and managing communities profitably while upholding business ethics and fairness. The Regional Manager is responsible for creating an atmosphere that supports the satisfaction and well-being of team members and residents, aligning with company goals. A strong aptitude for connecting with people, building a sense of community, and fostering positive relationships with residents, staff, vendors, and partners is essential. An authentic, open, and professional attitude is required when addressing concerns, utilizing organizational support services and senior leadership. A positive and professional approach, including active listening, is integral to resolving challenges and ensuring everyone feels seen, heard, and valued.

Requirements

5+ years of experience in a community management position is highly desired.
7+ years in multifamily experience highly desired.
Affordable housing experience preferred.
Lease Up / New Development experience where required.
Intermediate skill level of the Microsoft Office Suite (Word, Excel, PowerPoint), property management systems, Internet, and email.
Knowledge of LIHTC and Tax Credit/Bond/conventional qualifications preferred.
Frequent travel within the region, as well as regional corporate and industry travel, is required.
Strong interpersonal skills.
Strong verbal and written communication skills.
Ability to interact effectively with residents, housing/tenant associations, senior executives, business vendors, community team members, and investor contacts as needed.
Ability to work well under time and other constraints; must be adept at multitasking.

Nice To Haves

Training experience desired.

Responsibilities

Assist in the development and execution of the region's operational budgets.
Prepare and review monthly operating statements for accuracy, budget-to-actual variances, and bottom-line cash flow control.
Produce reports and monthly financials accurately and timely, in alignment with Avanath’s operational protocol.
Maximize the operating efficiency and financial performance of the portfolio by developing strategic plans for enhanced performance.
Assist in the development of the region’s collections and implement a system to achieve 0% rent delinquency.
Oversee large capital projects and effectively communicate between multiple departments.
Prepare and submit subsidy vouchers, where applicable.
Visit communities within the assigned portfolio a minimum of 3-4 times per week.
Manage up to 10 sites and a diverse workforce.
Direct and support the personnel and performance of each site, coaching leaders, and providing clear and concise feedback and direction, selection, and staffing decision-making.
Work with and support all back office and corporate support functions, including compliance, finance and accounting, asset management, capital projects, and human resources.
Assess and complete team performance on an annual basis.
Recognize opportunities for team development when there are performance-based and cultural concerns.
Challenge all team members to achieve higher levels of performance by establishing and communicating clear goals.
Respond to any team member concern, maintenance condition, resident problem, breach of security, and/or emergency.
Coordinate and oversee on-site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property.
Maintain positive interaction and communication with residents regarding operational concerns, community initiatives, and other community-related subjects.
Refer residents as necessary to other appropriate services and agencies.
Assist the team in creating and implementing systems that provide necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints.
Respond to any potential housing violations and liability concerns regarding the property in a prompt, transparent, and effective manner.