Regional Manager

Avenue5 Residential•Dallas, TX

26d

About The Position

Avenue5 is seeking an experienced Regional Manager to oversee a portfolio of multifamily properties. The role calls for leadership experience in multifamily property management, extensive Class A portfolio experience, and strong financial acumen. The Regional Manager is responsible for property performance, profitability, resident and client satisfaction, and developing high-performing teams. The position oversees property operations, resident lifecycle activities, associate management, marketing, financial reporting and budgeting, property inspections, emergency planning, safety records, claims, and risk management. The role also responds to escalated resident concerns and works with property owners, residents, associates, and Avenue5 leadership. The position requires a regular schedule that may include overtime, weekends, and non-traditional holidays, as well as travel that may include overnight stays.

Requirements

High school diploma or equivalent.
Five to ten years of property management experience.
Three to five years of direct management experience.
Prior experience with Yardi or an equivalent property management system.
Real estate license where required by state or local law.
Knowledge of P&L statements, general ledgers, and budgeting.
Three to five years of ownership-level responsibility for resident rental lifecycle activities.
Ability to interact effectively with residents, suppliers, associates, and clients.
Ability to lead and communicate a shared vision, and coach and develop associates.
Ability to communicate technical concerns with adequate detail, quickly and accurately.
High initiative and problem-solving ability.
Intermediate knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Ability to organize work, handle multiple tasks simultaneously, and consistently meet deadlines.
Ability to write reports and business correspondence.
Excellent written and verbal communication skills.
Strong interpersonal skills to communicate effectively and sensitively with all levels of management.
Ability to work independently and prioritize effectively in a fast-paced environment.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to lift, push, and pull up to 40 pounds.
Hearing and visual ability to observe and detect signs of emergency.
Ability to sit, stand, reach, bend, and stoop for extended periods.
Ability to speak and convey detailed or important spoken instructions accurately, loudly, or quickly.
Ability to perceive sounds at normal speaking levels, receive detailed information through oral communication, and discriminate among sounds.
Visual ability including color, depth perception, and field of vision.
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
Ability to tolerate stressful situations and work under minimal to moderate supervision.

Nice To Haves

Bachelor’s degree.
Understanding of HUD and/or loan assistance processes.

Responsibilities

Oversee operations for several properties, including resident satisfaction and retention, lease administration, rent collection, delinquency management, property P&L, and marketing in accordance with company standards.
Ensure a high level of client satisfaction.
Manage the full associate lifecycle, including recruiting, mentoring, and performance management.
Create strategic marketing plans with Avenue5’s marketing team to attract and retain residents.
Manage annual property budgets, P&L statements, general ledgers, and reports for property owners and Avenue5 leadership.
Understand and follow the operating guidelines established for each property in its Property Management Agreement.
Regularly inspect properties for curb appeal, office and maintenance operations, and competitive market positioning.
Respond to escalated resident complaints and issues, and serve as liaison between residents and the corporate office regarding common-area maintenance and enforcement of landlord rules and regulations.
Oversee site natural-disaster and emergency-evacuation plans.
Oversee property and associate safety records, property loss claims, and risk-management initiatives.
Perform other responsibilities as assigned by management.
Pass Avenue5 Fair Housing, Diversity and Inclusion Training within 30 days of employment.
Maintain a regular schedule that may require overtime, weekends, and non-traditional holidays.
Travel as needed, including overnight travel.