Regional Manager

Avenue5 Residential•San Jose, CA

27d

About The Position

Avenue5 is a third-party multifamily property management firm with locations across the United States. The Regional Manager is responsible for the overall operations of several properties, ensuring efficient operations, overseeing vendor contracts and maintenance, lease administration and monthly reporting, and supporting positive experiences for residents, associates, and property owners in conjunction with the property leadership team. The role oversees resident satisfaction and retention, resident lifecycle activities, property financial performance and marketing, associate recruitment and management, budgeting and reporting, property inspections, resident escalations, emergency plans, safety records, loss claims, and risk management initiatives. The position requires property management and direct management experience, familiarity with property management systems, and knowledge of financial statements and budgeting. The regular schedule may require overtime, weekends, and non-traditional holidays, and travel including overnight is required.

Requirements

High school diploma or equivalent.
Five to ten years of property management experience.
Three to five years of direct management experience.
Prior experience using Yardi or an equivalent property management system.
Real estate license as required by state or local law.
Knowledge of P&L statements, general ledgers, and budgeting.
Three to five years of ownership-level responsibility for resident rental lifecycle activities.
Ability to interact effectively with residents, suppliers, associates, and clients.
Ability to lead and communicate a shared vision, coach and develop associates, and create a climate in which they can do their best work.
Ability to relay technical concerns quickly and accurately with adequate detail.
High degree of initiative and problem-solving ability.
Intermediate knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Ability to organize work, manage multiple tasks simultaneously, and consistently meet deadlines.
Ability to write reports and business correspondence.
Excellent written and verbal communication skills and strong interpersonal skills to communicate effectively and sensitively with all levels of management.
Ability to work independently and prioritize effectively in a fast-paced environment.
Ability to cope with and defuse situations involving angry or difficult people.
Must pass Avenue5 Fair Housing, Diversity and Inclusion Training within 30 days of employment.
Must maintain a regular schedule that may require overtime, weekends, and non-traditional holidays.
Ability to travel, including overnight.
Ability to lift, push, and pull up to 40 pounds; sit, stand, reach, bend, and stoop for extended periods; and perform the stated hearing, visual, communication, and other physical functions of the role.
Ability to tolerate stressful situations and work under minimal to moderate supervision.

Nice To Haves

Bachelor’s degree.
Understanding of HUD and/or loan assistance processes.

Responsibilities

Oversee operations of several properties, including resident satisfaction and retention, lease administration, rental collection, delinquency management, property P&L, and property marketing in accordance with company standards.
Ensure a high level of client customer satisfaction.
Manage the full associate lifecycle, including recruiting, mentoring, and performance management.
Create strategic marketing plans to attract and retain residents in conjunction with the Avenue5 marketing team.
Manage properties’ annual budgets and P&L statements and general ledgers, and prepare necessary reports for property owners and Avenue5 leadership.
Understand and follow each property’s operations guidelines established within its Property Management Agreement.
Regularly inspect properties to ensure curb appeal, office and maintenance operations, and competitive market positioning.
Respond to escalated resident complaints and issues and serve as a liaison between residents and the corporate office regarding common area maintenance and enforcement of landlord rules and regulations.
Oversee site natural disaster and emergency evacuation plans.
Oversee property and associate safety records, property loss claims, and risk management initiatives.
Perform other responsibilities as assigned by management.