Regional Manager

Little Tokyo Service Center • Los Angeles, CA

12d • $95,000 - $105,000 • Onsite

About The Position

The Regional Manager is responsible for the overall operational, financial, compliance, and physical performance of an assigned portfolio of affordable housing properties. The role supervises, trains, and supports onsite staff; ensures compliance with fair housing laws and applicable federal, state, and local affordable housing requirements; and collaborates with other LTSC departments to ensure properties are well-managed and meet organizational, resident, and funding partner expectations. The position is based at LTSC’s main office in Downtown Los Angeles and requires regular local travel to properties for site visits and inspections.

Requirements

• At least five years of property management experience, including staff supervision and management of multiple affordable housing communities.
• Permanent Supportive Housing (PSH) experience.
• Knowledge of LIHTC, HUD, HCD, fair housing, and other affordable housing requirements.
• Experience with budgets, financial reporting, and variance analysis.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently while collaborating effectively with supervisors, coworkers, residents, vendors, and service providers.
• Proficiency with Microsoft Office and property management software.
• High school diploma or GED.
• Proof of eligibility to work in the United States.
• Ability to travel regularly to LTSC properties and conduct on-site inspections.
• Equivalent education or experience may substitute for minimum qualifications, except where legal requirements such as a license, certification, or registration apply.

Nice To Haves

• Bachelor’s degree.
• Housing compliance training.
• Valid California driver’s license, automobile insurance, and an acceptable driving record may be required.

Responsibilities

• Oversee daily operations of assigned properties to ensure organizational, regulatory, and operational standards are met.
• Supervise, train, and support onsite staff, including hiring, onboarding, performance evaluations, and disciplinary actions.
• Promote a professional, accountable, and collaborative team environment.
• Conduct regular property visits and inspections, ensuring deficiencies are documented and corrected.
• Support onsite staff with resident concerns, safety issues, emergencies, and other operational challenges.
• Maintain positive working relationships with residents, vendors, contractors, service providers, and other stakeholders.
• Lead regular staff meetings to review property performance, address concerns, and establish priorities.
• Assist in developing and implementing property management policies, procedures, and operational improvements.
• Respond to after-hours emergencies as needed and escalate significant matters to the Director of Property Management.
• Assist the Director of Property Management with special projects and departmental initiatives.
• Hire, train, coach, and retain onsite staff, including property managers, assistant managers, and maintenance technicians.
• Conduct formal performance reviews, document progressive discipline, and make hiring, termination, or transfer recommendations.
• Build and develop succession pipelines and mentor property managers toward promotion.
• Resolve employee relations matters and escalate legal or compliance issues appropriately.
• Ensure compliance with fair housing laws, California statutes and regulations, lender and investor requirements, rent control ordinances, and other applicable affordable housing programs.
• Assume a leadership role in the initial lease-up of new properties in the LTSC portfolio.
• Lead identification, resolution, and correction of audit findings, compliance issues, and physical issues.
• Lead preparation for financing partner property inspections and file audits and be present during those inspections and audits.
• Support preparation of welfare tax exemptions, rent increase documentation, lease changes, and other required documentation.
• Lead preparation of property budgets, seek required government agency approvals, and track budget versus actual income and expenses throughout the year.
• Review financial statements, vacancy reports, aged receivables, delinquency reports, and other financial and operational reports to identify issues and implement corrective actions.
• Monitor property physical conditions and develop action plans to address deficiencies.
• Prepare accurate reports for the Director of Property Management and Director of Asset Management to support reporting to LTSC’s executive team and board of directors.
• Contribute to the day-to-day operations of the Property Management Department and LTSC.
• Embody the department’s guiding practices and help maintain and create opportunities for departmental and organizational development and progress.
• Support activities that advance LTSC’s mission to create positive change for people and places.
• Participate in meetings, training programs, and other professional development activities as required.
• Contribute, as deemed necessary and appropriate, to other agency-wide activities and perform other duties assigned by the supervisor.

Benefits

• Paid sick leave and vacation leave.
• Paid holidays, including the employee’s birthday and the week between Christmas and New Year’s.
• Property Management staff required to work during an organization-wide closure or floating holiday receive PTO pay in addition to base pay.
• Full health coverage for employees through designated health plans.
• Employer matching for the 403(b) retirement plan.
• Therapy stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED