Regional Manager

Shell Mobility and Convenience USA•Houston, TX

39d•Onsite

About The Position

The Region Manager will be responsible for overseeing the operations of approximately 100 convenience store locations within an assigned region. This role requires strong leadership, strategic planning, and operational oversight to ensure each store meets financial, operational, and customer service goals. The Region Manager will work closely with store managers, territory managers, and other regional leaders to drive performance, improve efficiency, and ensure compliance with company standards and policies. Additionally, the position is responsible for managing fast food offerings within the convenience stores, ensuring food safety and food quality, as well as overseeing the commercial fuel business within the assigned region, including lead generation and B2B sales. The Region Manager will be responsible for overseeing the operations of approximately 100 convenience store locations within an assigned region. This role requires strong leadership, strategic planning, and operational oversight to ensure each store meets financial, operational, and customer service goals. The Region Manager will work closely with store managers, territory managers, and other regional leaders to drive performance, improve efficiency, and ensure compliance with company standards and policies.

Requirements

Minimum of 7 years of experience in multi-unit management within the retail or convenience store industry.
Strong leadership and team-building skills.
Excellent communication and interpersonal skills.
Financial acumen with experience in managing budgets, P&L, and performance metrics.
Ability to work in a fast-paced environment and handle multiple priorities.
Proficiency in Microsoft Office Suite and other relevant software.

Nice To Haves

Bachelor's degree in business administration, management, or a related field preferred.

Responsibilities

Oversee daily operations across all stores within the region, ensuring that each location adheres to company policies and meets performance standards.
Work closely with store managers and territory managers to set and achieve short- and long-term goals for sales, profitability, and growth.
Monitor store performance metrics, including sales, labor costs, and inventory control, to drive operational improvements.
Hire, train, and develop store and territory managers, fostering a culture of excellence, accountability, and continuous improvement.
Conduct regular performance evaluations for direct reports and provide feedback to help them reach their professional development goals.
Lead by example, promoting a collaborative and customer-focused environment across all stores in the region.
Manage the regional P&L, ensuring that all stores operate within budget and meet or exceed financial targets.
Work with the finance team to analyze store performance data and create action plans to improve profitability and reduce expenses.
Develop and execute strategies to increase revenue, control costs, and maximize profitability at each store location.
Ensure a high level of customer service across all stores, driving a consistent and positive shopping experience for all customers.
Address and resolve escalated customer complaints and issues in a timely and effective manner.
Ensure all stores adhere to health, safety, and regulatory standards, including licensing, sanitation, and operational requirements.
Conduct regular store visits and audits to evaluate store conditions, compliance, and adherence to company policies.
Ensure food safety and quality standards are consistently maintained.
Oversee the preparation and presentation of fast food items.
Implement and monitor food safety protocols and procedures.
Generate leads for commercial fuel sales within the assigned region.
Develop and maintain relationships with B2B clients.
Achieve sales targets and expand the commercial fuel customer base.
Partner with senior leadership to develop and implement regional growth strategies, including new store openings, relocations, and renovations.
Identify and capitalize on opportunities for regional growth, market expansion, and brand improvement.
Participate in the development and implementation of company-wide policies, procedures, and best practices.