Regional Manager

Asset Living•Orlando, FL

11d

About The Position

The Regional Manager oversees the operations of a portfolio of housing communities and manages personnel, leasing, maintenance, financial, administrative, and risk-management activities. As an offsite leader, this role supervises property operations and staff to ensure compliance with company policies and procedures, safety and fair housing guidelines, and liability requirements. The position includes travel estimated at 25–50% of annual work time for property visits, conferences, training sessions, and other business-related activities. This is a safety-sensitive position that may be subject to additional compliance requirements. The job description is a guide rather than an all-inclusive or permanent list of duties, and responsibilities may be modified or expanded at a supervisor’s request.

Requirements

High school diploma or equivalent, or an equivalent combination of education and experience.
Bachelor’s degree preferred, or four years of experience in the housing industry, or one to two years of related experience and/or training.
Basic computer skills and the ability to understand and perform all onsite software functions.
Basic knowledge of Fair Housing Laws and OSHA requirements.

Nice To Haves

Bachelor’s degree.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) credential.

Responsibilities

Screen, hire, train, coach, and develop onsite staff using company techniques and directives.
Provide ongoing training, coaching, counseling, and guidance, and address performance problems consistently, documenting and communicating issues with leadership and Human Resources as appropriate.
Prepare salary-increase requests for Community Managers, assist with requests for other team members, approve site requests, and ensure counseling statements, evaluations, and salary requests are reviewed and submitted to Human Resources.
Approve timesheets and verify reported hours, vacation and sick time, and required signatures.
Promote staff harmony and performance through effective leadership and ensure compliance with company policies and procedures.
Maximize net operating income through cost control and revenue and leasing improvements; identify trends and recommend strategies or adjustments.
Develop annual operating budgets and forecasts, provide monthly written evaluations of significantly over-budget income and expense items, and suggest future capital improvements.
Monitor proposals, contracts, and work in progress for large site projects.
Monitor deposits, rent collections, charges, and vendor invoices to ensure timely receipt, reconciliation, coding, and submission.
Ensure timely property closeout and accurate ownership financial reports.
Develop annual marketing plans and strategies to generate rentals or rent increases.
Ensure effective leasing techniques, follow-up, lease signing and documentation, and accurate, up-to-date reporting.
Address resident complaints, concerns, and requests; develop and implement resident retention programs.
Show, lease, and move in prospective residents.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Assist with the property emergency team and ensure appropriate handling of emergencies involving staff, residents, and buildings within company guidelines.
Manage customer service and monitor maintenance service-request turnaround and responsiveness.
Maintain property appearance through regular inspections and tours, and ensure repairs are noted and completed on time.
Use property resources, equipment, and supplies economically, including obtaining bids and pricing and addressing inadequate vendor service.
Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and timely completion, including verifying make-ready units and work orders.