Regional Manager - Richmond

Cambridge Management • Richmond, VA

2d

About The Position

Cambridge Management, Inc. (CMI) is an affordable-housing management company founded in 1987. It manages 164 communities and more than 14,600 apartment homes across California, Florida, Georgia, Hawaii, Tennessee, Washington, and Virginia. Its portfolio includes market-rate, Low Income Housing Tax Credit, and Project-Based Section 8 communities.

The Regional Manager oversees the management and operations of communities in an assigned portfolio and reports directly to the Director of Property Management. The role executes company and owner expectations, directs and develops team members, and works to achieve portfolio profitability and operational performance. It also involves relationships with the public and participation in local community and industry organizations, events, seminars, meetings, and classes.

The position requires regular travel within and outside the assigned region, along with the ability to work a flexible schedule that may include weekends, evenings, and holidays. Offers are contingent on successful completion of a background check, drug screen, and MVR check when required.

Requirements

• High school graduation or equivalent; a bachelor's degree is preferred.
• At least 5 years of property management experience, including recent experience as a Regional Property Manager.
• Experience managing LIHTC and HUD multifamily properties.
• Experience managing up to 1,500 units across a multi-site region.
• Strong understanding of financial statements, including budgets, financial reports, profit and loss statements, and general ledgers.
• Strong understanding of federal, state, and local fair housing laws and provisions.
• Working knowledge of applicable landlord-tenant laws, fair housing regulations, LIHTC and HUD programs, and laws related to property guidelines and occupancy standards.
• Superior customer service skills, including the ability to manage difficult customers and situations.
• Professional verbal and written communication skills.
• Strong leadership and management skills and the ability to direct a team.
• Strong adherence to ethical standards, including confidentiality and fiduciary responsibility.
• Ability to exercise independent judgment, manage details and conflicting priorities, and adjust priorities daily.
• Ability to draw data-driven insights from systems reporting and communicate in business and financial terms to stakeholders.
• Working knowledge of Office 365 and Microsoft Office, with advanced Excel knowledge; excellent computer skills and industry software experience.
• RealPage OneSite competency is required following specific CMI training.
• Ability and willingness to use tablet/mobile devices and software efficiently.
• Ability to travel and work a flexible schedule, including weekends, evenings, and holidays.
• Travel of up to 80% within the assigned region and up to 10% outside the assigned region.
• Ability to travel to banks, communities, and other off-site locations without advance notice.
• Valid driver's license.
• Ability to complete all required training within 30 days of hire.
• Offers are contingent on successful completion of a background check, drug screen, and MVR check if required by the position.

Nice To Haves

• Bachelor's degree.
• Related management certification, such as ARM, CAM, CAPS, or CPM.
• Related affordable-housing certification, such as HCCP, COS, SHCM, or CPO.

Responsibilities

• Monitor and manage communities to achieve financial and operational targets, including occupancy, income, and collections.
• Monitor employee performance, consult Human Resources, and take action to improve portfolio or asset performance.
• Ensure community procedures and practices are followed and review performance at both operational and portfolio levels.
• Work with Community Managers to prepare annual budgets and community plans.
• Conduct regular physical, operational, and file inspections of communities.
• Recruit, interview, and hire Community Managers and lead maintenance technicians; approve community hires and ensure new-hire paperwork is delivered to Human Resources.
• Coordinate and monitor audits conducted by syndicators, state agencies, and others.
• Represent the portfolio in coordinating activities and resolving issues with the Senior Vice President and owner representatives.
• Provide feedback on capital needs and asset plans and complete asset-plan items as required.
• Complete annual performance reviews, communicate expectations and results, develop teams, and provide direction and motivation.
• Ensure the integrity of community application and file approval processes.
• Monitor community financials, review variance reports, and regularly review financials with Community Managers.
• Approve community vendors, purchase orders, and expenditures.
• Manage portfolio rents and propose adjustments as necessary.
• Manage resident selection criteria and monitor and adjust them as necessary.
• Monitor portfolio collections and collection procedures and ensure collection activities are completed.
• Manage portfolio vendors, including collection agencies and legal representation, and notify the Managing Director of performance issues.
• Support Community Managers with resident, supportive-services, vendor, compliance-approval, and other operational issues.
• Meet regularly with community staff and coordinate portfolio training, Marketing, Compliance, Accounting, IT, and HR activities.
• Prepare and deliver regional portfolio reports.
• Initiate portfolio programs, procedures, or practices as directed.
• Represent the portfolio to local PHAs, state agencies, and other organizations as required.
• Coordinate pre-lease setup for new communities, including hiring and training staff.
• Participate in senior-management and regional-team meetings as required.
• Achieve portfolio financial goals by maximizing income, minimizing expenses, and maintaining appropriate staffing levels.
• Ensure new employees complete training within 30 days and all recertifications are current.
• Achieve at least 95% occupancy and 95% portfolio rent collections, with minimal approved write-offs.
• Maximize credit delivery on new project lease-ups and complete lease-ups within 12 months or less.
• Qualify all units before the qualification deadline and inspect each community thoroughly at least twice per calendar year.
• Perform other duties as required.

Benefits

• Salary range: $125,000.
• 80 hours of vacation accrued.
• Up to 6 paid sick days per year, varying based on state sick-leave laws.
• 8 paid holidays.
• 2 paid floating holidays.
• Medical, dental, vision, life insurance, long-term disability, AD&D, and EAP benefits.
• 401(k) with employer match.
• Voluntary benefits available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED